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Customer Emails

Over the years we have received literally hundreds of letters from delighted customers. Its a unique achievement in our industry and something we are very proud of. Of course, we don't expect you to take our word for it - WE PROVE IT - we show you the actual letters. If you want to see positive proof of our high standards of service click here to see some of our Customer Letters ...

In recent years more and more customers express their appreciation by email.

Click here to see some of the emails we received in 2006
Click here to see some of the emails we received in 2007
Click here to see some of the emails we received in 2008
Click here to see some of the emails we received in 2009
Click here to see some of the emails we received in 2010
Click here to see some of the emails we received in 2011
Click here to see some of the emails we received in 2012
Click here to see some of the emails we received in 2013
Click here to see some of the emails we received in 2014
Click here to see some of the emails we received in 2015

Scroll down to see some of the emails we have received so far in 2016 ...


could you please tell me if we can paint our pressure treated summerhouse with a clear yacht varnish.We are pleased with the summerhouse and was amazed by the quick time that the installers erected it.Thank you for all your help.

Jennifer, Burton on Trent, DE14, 8x10 Summerhouse 072, 15th June 2016


Thanks for these; I would like to confirm my comments made on the phone, my wife and I are very impressed with this,given the time spent on ensuring the foundation bearers were level and square paid dividends. the product is brilliant, the manufacturing quality, excellent, the assembly instructions very clear,just one suggestion, given that all the fixings have a star head, it would be a good idea if the manufacturer could put a star screwdriver head in the fixings pack.

thanks

Bill, Ipswich, IP1, 10x10 Corner Log Cabin 198, 7th June 2016


Dear Guy,
My log cabin got installed by (INSTALLER 228) & his team yesterday. I'll send some pics to you after it's painted. Everything went very well & end product looks great. (INSTALLER 228) pointed out small manufacturing defects but nothing major. (INSTALLER 228) also squeezed in the side window on either side of the additional door (not as per planning application), I hope it won't be a problem? You were right about (INSTALLER 228), he is a busy man but knows his stuff very well.
Thank you & your team for your help from start to finish. It was my first such project but you were all very helpful & I had a very good customer experience. Excellent!

Kind Regards

Safdar, Oakham, LE15, 16x12 Log Cabin 550, 2nd June 2016

This building was fitted by Installer 228


I am delighted with my greenhouse erected by (INSTALLER 116). He was unable to fix the plant tie holders that were delivered as they are too large to fit in the grooves and he asked me to ask you to send me some with smaller heads and I will send the others back to you.
Yours

John, Barton, Cheltenham, GL54, 6x8 Greenhouse 138, 29th May 2016

This building was fitted by Installer 116


Hi! Just wanted to say how pleased we are with out 7x5 Apex Summerhouse that was delivered and erected on 17/5/16. Apparently your staff put it up in about an hour which was fantastic. Regards

Ian, Morden, London, SM4, 7x5 Summerhouse 420, 27th May 2016


Hi

Ref my order, everything was delivered efficiently and on time by your transport people so thank you very much for that. I don't however appear to have any assembly instructions for my building. My unit is as follows:

Product Type: Gazebo 438 - Octagonal, Pressure Treated, Benches
Size: 11'7" x 8'5" / 3.5m x 2.6m
Product: With Floor, Wall Panels and Benches

Please could you email them to me if possible as I would like to start building my unit asap

Many thanks

Regards,

Phil, Kidderminster, Worcestershire, DY11, 12x8 Wooden Gazebo 438, 24th May 2016

EXTRA NOTE:- INSTRUCTIONS WERE EMAILED ON 25th MAY


thankyou very much for the prompt delivery of the shelving ,will definitely be using your company again ,once again many thanks

Dawn, Maesteg, CF34, Galvanized Steel Tray Staging 387, 18th May 2016


Many thanks for your help today 14th May, a little bit more complicated than expected but eventually got there with your help, will give positive feedback. I have had this product for a few weeks but the weather has not been suitable for erecting it but got it done today

Kindest regards

Bryan, Johnston, Pembrokeshire, SA62, 8x10 Greenhouse 067, 14th May 2016


Thank you for delivery of my greenhouse yesterday. Your delivery driver, David was excellent and texted me a very accurate time of arrival.

John, Barton, Cheltenham, GL54, 6x8 Greenhouse 138, 13th May 2016

This building was fitted by Installer 116


Nothing but praise for the ability, skill, efficiency, friendliness,and politeness, of the team that came and assembled my new shed/workshop today. Thanks for your agency, and it has been a pleasure doing business with you.
Yours

Richard, Rickmansworth, Hertfordshire, WD3, Heavy Duty Apex Shed 14, 9th May 2016


We have now received and almost erected the greenhouse, which we love, thank you - we have friends with 'greenhouse envy'! I just have a small question: how does the opening window fix into the closed position? We're ok with the window open, and the little 'arm' to hold it in position, but when the window's closed there doesn't seem to be any kind of latch mechanism or anywhere for the 'arm' to slot into, it just hangs down with the window loose (prone to the mercy of wind) - see attached photos.

Kev, Holmfirth, West Yorkshire, HD9, 8x10 Greenhouse 06, 9th May 2016

EXTRA NOTE:- THE STANDARD ROOF VENT HANDLE IS BASIC. THE OPTIONAL AUTOMATIC OPENER PROVIDES MORE CONTROL.


We took delivery of our 7 x 7 corner summerhouse on 1 May. We were very happy with your delivery service. Although you stated the building would take 14-21 days to arrive, it was delivered less than a week after ordering and we were kept informed throughout.

We found your instruction leaflet very easy to follow and the erection of the building went reasonably well. We were however, very disappointed with the quality of the window and door hinges which had no strength in them whatsoever. In addition, the door handle instructions were incorrect as they said to drill an 8mm hole to put the bar through but in actual fact the hole required was 12mm. The screws sent to fix the handle to the door were also too long for the thickness of the door and we had to go out and purchase our own.

Our other complaint was the quality of the window beading which was extremely poor, being of different thicknesses causing some to be proud of the door, most pieces were starting to split and some pieces weren't even long enough meaning there were slight gaps in some of the corners of the windows.

We do however, appreciate that this was not an expensive product and indeed, we would not have been happy if it had been more expensive. On the whole, we are happy with it, especially now that it has been painted in a bright colour.

Thank you.

Chris and Elaine, Laughton en le Morthen, Sheffield, S25, 7x7 Corner Summerhouse 082, 6th May 2016


Thank you!

David, Acrise, Folkestone, CT18, 10x10 Corner Cabin 198, 5th May 2016

This building was fitted by Installer 229


thanks ever so much for all your help on the phone yesterday and for being able to sort this so quickly,

regards

Sue, Kendall, Cumbria, LA9, Apex Shed 081, 5th May 2016


Thanks a lot I think I have done it and thanks for all the time and effort you did to try and find where the lost item went I am sure I will be back for some more things thanks again

Dave, Kirby in Ashfield, Nottingham, NG17, 10x10 Metal Gazebo 104, 3rd May 2016


Delivered this morning by a very helpful and polite young man. Excellent service. Will recommend. Thank you.

Sara, Barton on Humber, Lincolnshire, DN18, 7x7 Apex Summerhouse 085, 25th April 2016


I just wanted to tell you how pleased we are with the very pretty Gazebo104 in your 2016 range. Great value at £149. Delivery free and on the next day, good easy to understand erection details with 2 pages of diagrams. Good quality labelled packaging. My husband used a spirit level before permanently fixing to patio. He had to pack under at one corner section. Our patio slopes slightly for drainage. With the canopy on and side curtains up, it looks beautiful. Overall it took 2 hours to put up. I put the curtains on later they tie on so you need step ladders if you are not very tall like me. One review from last year impressed me as it said they left it all out throughout the summer, and just took down the canopy and curtains at the end washed them ironed and folded carefully to put on again next year. The metal frame is waterproof so OK left up all year. It could easily be painted another colour if preferred. So big thank you. Please let your supplier know we would like an optional extra purchase of a 2.5m x1.5m awning with 2 poles to attach to one side of the gazebo for extra shade. I also would recommend buying a replacement canopy for the future. I didn't when I ordered it!
Regards

Debbie, Cranford, Kettering, NN14, 8x8 Gazebo 104, 13th April 2016


Hi

Thanks again for the log cabin it's been a wonderful addition to out home and is being well used. I have one query though. Do you still have a digital copy of the receipt/invoice on file? I cant seem to find the copy sent to me.at the time of purchase. If you could forward me a copy that would be fantastic.

Thanks

Peter, Kelty, Fife, KY4, 16x10 Log Cabin 137, 13th April 2016


Of course I was disappointed that the growhouse I purchased for my daughter's birthday was damaged on arrival. However, I would like to thank you for very pleasant and courteous way you sorted the matter out with her. I will check my bank statements for the refund.

Thank you again for being such a pleasant company to deal with.

Richard, Penarth, Glamorgan, CF64, Wooden Growhouse 062, 30th March 2016


Hi,

Today I took delivery of order (ORDER NUMBER). I signed for 4 of 4 packages and soon realised that the 2-tier, 4-foot aluminium staging with green finish was not included within the shipment. I called to inform you of the missing item at around 13:30 this afternoon and was told that I would be contacted later today. Please can you advise if the missing item has already been sent as a separate shipment or whether this item has been overlooked.

I'm halfway through installing the greenhouse at the moment and would like to thank you for what seems to be a good quality product.

Regards,

Mike, Clayton, Newcastle-under-Lyme, ST5, 6x8 Grenhouse 014, 29th March 2016


Greenhouse arrived safely yesterday and appears to be all there.

Started erecting it today (with a bit of head scratching), can you tell me if the bolts go on the inside and the nuts on the outside, or is it the other way round? If the nuts go on the inside will they catch on the glazing?

Could do with a little bit of script with the instructions to let us know which way round the pieces go, or are we just being thick.

Other than the above, everything is nicely number and we think we have it together ready to put up tomorrow. Assuming all the nuts and bolts don't have to be turned round.

So far, thank you for an excellent service.

Kind Regards

Valerie, Great Yarmouth, Norfolk, NR29, 6x6 Greenhouse 025, 23rd March 2016


Thanks for a fantastic Log Cabin (016), everyone can't believe the quality for the price, it took just a few days to put up, Just my wife and myself, we absolutely love it, link below is the cabin under construction

Regards

Terry & Cheryl, Potter Heigham, Norfolk, NR29, 13x10 Log Cabin 016, 22nd March 2016


Dear Sir

As per your phone call of 10 minutes ago,

My husband assured me he had searched for the parts and they definitely were not there. After your call and describing what they should look like, I personally checked and as if by magic there they were staring up at me with the part number on, 4 right angled foot long spurs with 2 holes in each.

I can only aplogise on behalf of my husband who is due an ear-bashing as soon as he arrives home from work.

All i can say is if I want something done correctly seems I have to do it myself.

Thank you for your time and patience

Yours

Carole, Brockworth, Gloucestershire, GL3, 6x4 Greenhouse 025, 21st March 2016


Hi, with my sons help we have just built your polycarbonate greenhouse 025. I am really pleased with it, but must say, the build instruction were totally inadequate! We eventually figured them out but have quite a few things over, which is quite worrying! We think we have put everything in, in fact we really can't figure out where these pieces go! Well done for a good product, but you really have to improve on the build instructions!

Mary, Dartford, Kent, DA1, 6x8 Greenhouse 025, 27th February 2016


Hi, I am very please with the purchase of my Aluminium Green Polycarbonate Greenhouse,with Base Included free, 6'x6' and our agreed delivery date & time.
However, I am still in the process of erecting the frame as the instructions are more difficult to follow than the Ikea flat packs - it has taken me more than 300 minutes (i.e 5 hours) to work out 'what is what' and 'what goes where' with your little diagrams on the side.
It would be helpful,for me, if there were some succinct instructions beneath each of these diagrams.
Nevetheless, I am enjoying solving this brainteaser and hope to get this project completed this weekend.
Regards

Joe, Winterbourne, Bristol, BS36, 6x6 Greenhouse 025, 25th February 2016


Hi

Herein as promised a selection of images relating to the greenhouse project. It is now 100% completed other than I do not know how to attach the auto vent openers. If you could send me a close up picture from your showroom, I would be most grateful.

Regards

Tony, Wigan, Lancashire, WN2, 6x8 Greenhouse 017, 22nd February 2016


Dear Sir,

We are delighted with the greenhouse we recently purchased and have checked the contents as far as we can before assembly.

We noticed with the base plate anchor unit there is only two securing bolts for each side. We discussed with you the fact that we have a local phenomenon called the Helm Wind which can blow quite strongly when we have the wind from the East and a prevailing Westerly inversion in the upper atmosphere. Not very often but something we need t be conscious of. The greenhouse is in a well sheltered area enclosed on three sides by high walls.

I wondered if you could possibly supply us with a further two fixing kits so we can double up on the anchor positions? I am reluctant to start drilling holes in the base plates themselves and would have difficulty in tightening the bolts on the inside of the frame.

I very much look forward to hearing from you when it is convenient.

Kind regards

Paul, Blencarn, Penrith, CA10, 8x10 Greenhouse 067, 20th February 2016


hi,i have recieved the replacement panel for my greenhouse!
thanks for your help
regards

Dave, Lincoln, LN4, 2x6 Lean to Greenhouse 310, 8th February 2016


How kind of you, I was just trying to be helpful really as everything else was so good. Thankyou for your response to what is only a small matter I will be happy to recommend you to anyone who is looking for a shed. There is a lot of poor quality products out there, yours is not one of those.

Russ, Cambridge, CB1, 8x10 Apex Shed 521, 2nd February 2016


Sorry for the delay
Just a note to thank you for your help

Thomas, Hartlepool, TS25, 6x6 Greenhouse 102, 2nd February 2016

EXTRA NOTE:- ORIGINALLY ORDERED IN 2008, A REQUEST FOR A REPLACEMENT PART WAS RECEIVED ON 25th JANUARY 2016, WHICH IS REPRODUCED BELOW:

Can I get a replacement part for the aluminium front runner for the door


13.00 hours Saturday 30th January 2016

Finally a day without rain, so we were able to fit the new parts to the greenhouse (at last).
Well, you will be pleased to know that it all is well and everything fitted perfectly and we now have a greenhouse with a snug fitting door.

Thank for you help on this and we are sure that you will want to hear from us again!

Yours

John & Jeni, Waterlooville, PO8, 7x7 Greenhouse 087, 30th January 2016


Many thanks for instructions. Excellent quality shed.

Bev, Hingham, Norwich, NR9, 8x12 Apex Shed 063, 18th January 2016


Order receive on time and in good condition. Luckily someone was at home to receive it as driver was on his own and said he would have been unable to unload on his own! Instruction booklet has some mistakes regarding which bolt/screw to use and naming of some struts. Overall good value for money though fixing final roof ridge was a bit problematic.
Regards,

Lisa, Paignton, Devon, TQ4, 9x8 Metal Shed 374, 11th January 2016


Thank you very much indeed, and for the quick service!

Jeannette, Mountain Ash, Mid Glamorgan, CF45, 8x10 Greenhouse 06, 10th January 2016


Hello
Thank you for delivering the above order so quickly. The driver was lovely and helped me put it all in the garage. One of the boxes (with the polycarbonate sheets) was damaged - torn - and he took a photo with his signing machine.

I have not unpacked it all yet as I am waiting for my people to erect it. However I would like to get hold of the instructions. I wonder if you could indicate which box they will be in? Or, even better, if you could send me an additional copy by email?

Thank you again for your service, including responding to queries, and prompt delivery.
with best wishes

Jeannette, Mountain Ash, Mid Glamorgan, CF45, 8x10 Greenhouse 06, 10th January 2016

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