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Over the years we have received literally hundreds of letters from delighted customers. Its a unique achievement in our industry and something we are very proud of. Of course, we don't expect you to take our word for it - WE PROVE IT - we show you the actual letters. If you want to see positive proof of our high standards of service click here to see some of our Customer Letters ...
In recent years more and more customers express their appreciation by email.
Click here to see some of the emails we received in 2006
Click here to see some of the emails we received in 2007
Click here to see some of the emails we received in 2008
Click here to see some of the emails we received in 2009
Click here to see some of the emails we received in 2010
Click here to see some of the emails we received in 2011
Click here to see some of the emails we received in 2012
Click here to see some of the emails we received in 2013
Click here to see some of the emails we received in 2014
Scroll down to see some of the emails we have received so far in 2015 ...
My husband has asked me to contact you and to offer his sincere apologies. It now appears that he misunderstood the advice that Paul was offering him.
He awoke early today and tried once again to erect the Gazebo by dismantling and reassembling the parts. This time he was successful.
I too, cannot say how sorry I am that you were put to such inconvenience and thank you very much for the professional way in which you dealt with the complaint.
p.s.Believe me, you would not want to be in his shoes now!
Mary, Hoddesdon, Hertfordshire, EN11, 10x10 Gazebo 115, 28th March 2015
I hope you are well.
I have recommended you Gazebo to another school and they would like a quote for the same unit but 4m x 8m. Do you do one this size?
Can you please provide a cost for one closest to this size and include for factory preservative & installation.
The project is in Tottenham, N17.
I enclose a photo of the one installed at (SCHOOL).
Sean, Sutton, Surrey, SM3, 14x14 Wooden Gazebo 328, 25th March 2015
Thank you for your prompt and efficient service. My order of three twin-wall polycarbonate sheets was safely delivered earlier today, as promised by telephone message yesterday.
I will certainly look to use you again should I need garden buildings/accessories and will strongly recommend you to my friends and colleagues.
John, Chesterfield, Derbyshire, S40, Polycarbonate Glazing Sheets, 25th March 2015
Thank you very much for your prompt service on the phone this morning ,everything is ok
I will be recommending you to everyone
Nigel, Folkestone, Kent, CT19, 6x6 Greenhouse 02, 12th March 2015
Just brought leantoo greenhouse from you very please but your instructions could be little clearer I have allotment page on Facebook and have shared this greenhouse and your website so I think you may get some orders x
Emma, Longfield, Kent, DA3, Lean to Greenhouse 041, 7th March 2015
Arrived no damage to crate, carrier was very helpful.
i'll check for parts etc at weekend.
Duncan, Rochdale, Lancashire, OL12, 8x8 Gazebo 220, 6th March 2015
That is fantastic-I'm so grateful.
Peter, Hexham, Northumberland, NE47, 6x10 Greenhouse 114, 26th February 2015
EXTRA NOTE:- ON 17th FEBRUARY 2015 THIS CUSTOMER SENT AN EMAIL REQUESTING SPARE PARTS WHICH IS REPRODUCED BELOW. THE SPARE PARTS WERE DISPATCHED PROMPTLY.
I purchased a 6' x 10' Twin Wall Glazed Greenhouse from you last April (2014).
Regrettably during a storm before Christmas the green house was demolished.
I have now managed to rebuild it ( can't believe how robust it is) however have one or two pieces missing.
I shall be extremely grateful if you were able to replace the following:
10 x item 411
10 x item 412
1 x item 22
1 x item 343
1 x item 329
1 x item 344L
1 x item 344R
2 x item 981
I will of course gladly pay for the replacement items, together with postage and packaging.
Thank you for your consideration.
Thank you for your very prompt and effecient service.
Ian, Larne, Northern Ireland, BT40, 6x8 Greenhouse 05, 24th February 2015
Apologies for previous email, the spare parts have just been delivered (good job I was home to sign for them)
Thank you for all your help and resolving the problem swiftly. Now the fun starts constructing my greenhouse.
Thank you again
Sarah, Ramsey, Cambridgeshire, PE26, 6x10 Greenhouse 114, 19th February 2015
We would just like to say thank you very much for our new greenhouse. It is beautifully made.
We also thank Fitter 540 for the installation. It was a pleasure having him here.
Janet, Norwich, Norfolk, NR11, 6x8 Cedar Greenhouse 321, 14th February 2015
This building was fitted by Installer 540
Message: Sir. Just a word to say thanks for our shed, also thanks to your delivery Driver he was first class real good fellow bang on time and dropped the shed just the right place please pass on my thanks to him
Alan, Coventry, West Midlands, CV6, 6x8 Apex Shed 063, 10th February 2015
Thanks for your help, after a bit of a chat with the carrier we finally have our greenhouse. Would definitely use your Company again.
Lawrence, Oxford, Oxfordshire, OX1, 6x6 Greenhouse 08, 6th February 2015
Thanks very much. Considering it was my fault, that's very good service!
Simon, Lochgilphead, Argyll, PA31, 6x8 Greenhouse 01, 5th February 2015
EXTRA NOTE:- ON 3rd FEBRUARY 2015 THIS CUSTOMER SENT AN EMAIL REQUESTING A SPARE PART WHICH IS REPRODUCED BELOW:
Everything fine and thank you so much for sending on the ground anchor kit. Much easier than drilling holes in the frame and trying to screw that down to the concrete!
I have one favour to ask:
I have broken one of the small plastic inserts by carelessly kneeling on it while assembling the door. Would it be possible for you to send me a replacement. I will happily pay postage/packing, etc.
Many thanks again. All frames assembled (except the roof) and will put it up once the snow goes away!
With best wishes
EXTRA NOTE:- OUR REPLY DATED 5th FEBRUARY IS REPRODUCED BELOW:
Thank you for contacting us.
We do not stock this item ourselves but I have contacted the factory who have agreed to post you one free of charge as a goodwill gesture.
This should arrive in the next few days.
All in order, and have just received the goods. Excellent service, thank you and sorry for the delay in replying I was called away from home.
Barry, Southampton, Hampshire, SO40, Polycarbonate Glazing Sheets, 4th February 2015
Just bought an 8 sided gazebo from you. I didn't receive any construction instructions with it. Would it be possible to e-mail me these.
EXTRA NOTE: INSTRUCTIONS WERE EMAILED ON THE SAME DAY AS RECEIVING THE ABOVE EMAIL. THE CUSTOMERS REPLY IS REPRODUCED BELOW.
Thanks for the quick response. Instructions great.
Penny, Thornaby, Stockton-on-Tees, TS17, 10x10 Gazebo 421, 3rd Febuary 2015
Hi, I bought a gazebo off you last month and I was so happy with the quality I am looking at buying a shed from you.
I have only one problem. I require a shed with a door at each end for ease of acces from front of house to garden. Could you possibly help?
Les, Bideford, Devon, EX39, 8x8 Gazebo 220, 17th January 2015