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Customer Emails

Over the years we have received literally hundreds of letters from delighted customers. Its a unique achievement in our industry and something we are very proud of. Of course, we don't expect you to take our word for it - WE PROVE IT - we show you the actual letters. If you want to see positive proof of our high standards of service click here to see some of our Customer Letters ...

In recent years more and more customers express their appreciation by email.

Click here to see some of the emails we received in 2006
Click here to see some of the emails we received in 2007
Click here to see some of the emails we received in 2008
Click here to see some of the emails we received in 2009
Click here to see some of the emails we received in 2010
Click here to see some of the emails we received in 2011
Click here to see some of the emails we received in 2012
Click here to see some of the emails we received in 2013
Click here to see some of the emails we received in 2014

Scroll down to see some of the emails we have received so far in 2015 ...


Hi
Just like to say a thank you the part that was missing from my green house order arrived on Sat 15 Aug and the greenhouse completed today Sun 16. So it soon will be happy Gardening soon

Hugh, Brighton, BN1, 8x12 Greenhouse 122, 16th August 2015


Dear Summer Garden Team

My sincere apologies for not writing sooner to thank you for the replacement window, the young man that delivered it was a very nice person and very helpful.

I didn't know if you would be interested to see the finished results of two old pensioners, who would like to thank you for all your help and advice during the build. We've never attempted anything like this before, and the decking was a challenge, but we got there in the end and are happy with our results.

We are very pleased with our purchase and hope to spend many happy hours in our new cabin. It's tidied up what was a rather untidy corner of our garden!

Thank you again.
Kind regards

Diana, Winscombe, Somerset, BS25, 8x8 Corner Log Cabin 200, 15th August 2015


Thank you for great service even with missing part all sorted quickly, greenhouse great
Well pleased .. Thanks

Regards

Angela, Ebbw Vale, Gwent, NP23, 6x6 Greenhouse 102, 14th August 2015


Hello,

thank you for the new shed we are really happy with it.

One note the installers did not need the floor bearers and took them away and said I would get a refund. Is this being processed?

regards

Andrew, Upminster, Essex, RM14, 4x6 Apex Shed 91, 12th August 2015

The base was laid by Baselayer 480

EXTRA NOTE:- BEARERS ARE NOT NEEDED IF A PRESSURE TREATED TIMBER BASE IS SPECIFIED. THE ADDITIONAL COST OF THE BEARERS WAS REFUNDED IN FULL ON 13th AUGUST.


Hi

That's perfect.

Thank you for your great service.

Jon

Jonathan, Sudbury, CO10, 9x6 Metal Shed 374, 24th July 2015


Thank you - Excellent service!

Eddie, Grangemouth, Stirlingshire, FK3, 8x8 Metal Gazebo 104, 24th July 2015

EXTRA NOTE:- ANOTHER EMAIL WAS RECEIVED FROM THIS CUSTOMER EARLIER ON THE SAME DAY, WHICH IS REPRODUCED BELOW. THE ASSEMBLY INSTRUCTIONS WERE EMAILED PROMPTLY.

Summer Garden Buildings.

First of all, thank you for your phone assistance yesterday on the corner panel assembly. They are now ready to go. However, while sorting them out I took my eye (& the weight) off the assembly instructions which disappeared in a gust of wind.

I am sure I could complete it without them but if it's possible to e-mail me a copy it would be much appreciated.

Once again, thanks
Eddie


Dear Sir/Madam
We are very pleased with our new summerhouse which was erected yesterday.
Could you let me know the paint details ( cream and morning blue) for touching-up in the future.
Many thanks

Nick, Deal, Kent, CT14, 8x8 Corner Summerhouse 90, 21st July 2015

EXTRA NOTE:- DETAILS OF THE PAINT USED WERE EMAILED ON 22nd JULY


Hi.

Just to confirm that I'm now in receipt of the missing part.

I do appreciate that problems can happen from time to time and your prompt attention in retifying this problem is much appreciated.

Regards

Ian, Alloa, Clackmannanshire, FK10, 10x10 Metal Gazebo 101, 8th July 2015


I ordered a 10x6 pent shed at the beginning of June, although it took a long time for delivery I can only say it was worth it. No parts missing, Assembly needed two people and took about two and a half hours.The only criticism I have is it needed extra screws in roof and sides to make it solid. I have also the highest praise for the man who delivered it and carried it through to my garden on his own.

Anthony, Cobham, Surrey, KT11, 6x10 Pent Shed 128, 1st July 2015


Hi
I have just had my new greenhouse installed ( looks fantastic ! ) and my installer says that one of the 3 auto vents is not working . He beleives there is a problem with the cylinder .
Thanks

Bob, Whitley Bay, Tyne and Wear, NE25, 8x11 Cedar Victorian Greenhouse 655, 29th June 2015

EXTRA NOTE:- A REPLACEMENT CYLINDER WAS POSTED ON 29th JUNE


Dear Guy

I'm just writing to say that the young man who delivered our cabin was absolutely brilliant. So helpful and kind that he deserves a recommendation. What a shame there aren't more like him in the world!

There was a couple of minor breakages on the corner of a couple of the smaller roof sections, but I think we can rectify them. Other than that, I think the rest is ok, though we haven't managed to check everything yet.

We'll let you know if there are any serious problems.

Many thanks

Diana, Winscombe, Somerset, BS25, 8x8 Corner Log Cabin 200, 6th June 2015


Thanks for all your help some bits missing but no problem as I made bits up from off cuts I will upload pictures when I have finished the rest of the garden and it was so easy to build

Alex, Hillington, Glasgow, G52, 11x8 Log Cabin 016, 24th May 2015


dear sir,just to let you know i received the greenhouse on time and in good order. it has now been erected successfully and i am very impressed with the quality of the product. thank you very much for your prompt and efficient service. yours sincerely

Royston, Chester, CH1, 6x4 Greenhouse 014, 24th May 2015


I'd like to thank yourselves for a first class service.

The shed was delivered within the stated time frame and is of good quality.

The two operatives, Chris and Phil, are a credit to the company and are good ambassadors.

Regards

Richard, Rhyl, Denbighshire, LL18, 6x8 Apex Shed 050, 16th May 2015


Hello , we had our summerhouse delivered and installed on Wednesday and Im very pleased with it. However I was sure Id ordered some light but there aren't any and on checking the order there were lights ordered. Could you let me know what has happened and how they can be fitted please?

Jo, Lymm, Cheshire, WA13, Octagonal Summerhouse 22, 16th May 2015

EXTRA NOTE:- THE SOLAR LIGHTS ARE DELIVERED SEPARATELY ON REQUEST WITHIN A COUPLE OF DAYS.


Thank you for your excellent service. The gazebo looks great in the sunshine we have here today.

Yes I have already filled it with furniture!

Cherry, Twickenham, TW1, 10x10 Wooden Gazebo 63, 13th May 2015


Many thanks for the prompt delivery. It's now erected and in place and looks great. Thanks again.

Malcolm, Alcester, Warwickshire, B50, Garden Arbour 413 with Swing Seat, 9th May 2015


Dear Summer Garden Buildings

Thank you so much for the efficient and helpful service from you fir the ordering and delivering of my new greenhouse. Everything was very smoothly dealt with from my initial query, ordering and delivery.
The greenhouse is now erected in my garden and already full of seedlings and plug plants. I thought you might be interested to know that I made very good use of the sturdy wooden packaging which the glass arrived in. With the addition of a few nails , use of a saw and hammer it has been converted into three useful planting trays for my potted up plug plants. I am sure you could use that on your advertising website. "How to easily upcycle a pallet"
Photo of upcycling attached.
Thanks again

Erica, Balsham, Cambridge, CB21, 6x8 Greenhouse 05, 6th May 2015


Our greenhouse shelving has been delivered this morning and we are delighted with the quality. Thank you so much for such prompt service.

Rosemary, Sittingbourne, Kent, ME9, Foldaway Staging 341, 6th May 2015


Hi

As promised pictures of our new log cabin, just waiting for the hot tub!

Ann, Flordon, Norwich, NR15, 13x10 Log Cabin 016, 4th May 2015


Hi Jonathan we have at long last managed to erect the lean to greenhouse we bought recently but this will not be possible without your guidance and patience. Getting ready to start on the second. Once again thank you very much for your help

Regards

Melvin, Amersham, Buckinghamshire, HP6, 2x4 Lean to Greenhouse 041, 1st May 2015

EXTRA NOTE:- THIS CUSTOMER PURCHASED TWO OF THE SAME ITEM.


Thanks,John...it was helpful to speak to you. ,and your pix were helpful .
As it happened i managed to reolve the problem...the pillars were wrongly labelled "left" and "right" .
Positive outcome !

Best wishes

Jim, Lanark, ML11, 4x10 Lean to Greenhouse 34, 30th April 2015


We recently bought our garden gazebo from u, fantastic price, delivery love our gazebo thank you

Jean, Wirral, Merseyside, CH49, 11x11 Wooden Gazebo 126, 29th April


Just wanted to say many thanks for the great customer service and product. I have finally managed to get the greenhouse erected. It fitted together perfectly and I am thrilled with the result.
Thank you.

Lynn, Retford, Nottinghamshire, DN22, 6X8 Greenhouse 014, 27th April 2015


Thank you so much for coming back so promptly.

Chris, Wargrave, Reading, RG10, 8x7 Wooden Gazebo 236, 26th April 2015

EXTRA NOTE:- EARLIER ON THE SAME DAY THIS CUSTOMER SENT AN EMAIL REQUESTING A COPY OF THE ASSEMBLY INSTRUCTIONS WHICH IS REPRODUCED BELOW. THE INSTRUCTIONS WERE EMAILED PROMPTLY.

Thank you for the delivery of the gazebo.
Erecting it was all going well until my partner took the instructions to a DIY store to ensure he had the correct sized drill bits for the screws.
The instructions have not been seen since!
Please, if possible, could you email a copy. It is Gazebo 236.
Many thanks for your help.
Chris


Dear Summer Garden Buildings

Thank you so much for the service and supply of our Greenhouse. A mad rush to get it set up before I had to fly out of the country on a business trip, but all works perfectly well and it is now full of produce that is rapidly growing. However, I do have one problem, I seem to have misplaced the two catches that hold the window opening arm. Please could you send me replacements and advise cost so I can make payment.

Once again, I cannot rate you highly enough on your overall service, from ease of order to deliivery and then to quality of final product.

Thank you

Tony, Calne, Wiltshire, SN11, 6x8 Greenhouse 014, 24th April 2015


Good morning.

I took delivery of the potting shed last week, and I'm very pleased with it.

However, the following items haven't yet been delivered:

1 x Hasp and staple with iron padlock
1 x Heavy duty T&G 3 tier shelf unit, 5' wide, 18" deep

I understand they come from a different warehouse. I rang the factory yesterday and they said they'd get back to me, but they haven't. Could you chase it up for me please?

Many thanks

David, Frampton Cotterell, Bristol, BS36, 6x8 Potting Shed 066, 24th April 2015

EXTRA NOTE:- THESE ACCESSORIES ARE SUPPLIED SEPARATELY WITH NEXT DAY DELIVERY ON REQUEST.


A quick message to say thanks. I thoroughly enjoyed building my greenhouse today. Instructions were great, it went up quick and it looks amazing.

Thanks
Mally

Malcolm, Chester-le-Street, Durham, DH2, 6x8 Greenhouse 067, 24th April 2015


Thank you for your early reply your service is excellent

Shane, Ulverston, Cumbria, LA12, 6x8 Greenhouse 101, 20th April 2015

EXTRA NOTE:- ON 19th APRIL 2015 THIS CUSTOMER SENT AN EMAIL REQUESTING GLAZING INSTRUCTIONS WHICH IS REPRODUCED BELOW. THE INSTRUCTIONS WERE EMAILED ON THE SAME DAY.

Received on time in good condition.finshed erecting tonight,opened last box, laid contents on floor . No instructions on glazing. Could u email instructions Many thanks Shane


Hi There

I just wanted to pass on a brief thank you for your excellent service which is so very rare these days - I am definitely passing you on to all I know and if they ever want a shed (or more) to come to yourselves.

Brilliant service, so VERY pleased with the shed, looks amazing and so easy to put together.

From one very happy customer!

Inga, Swadlincote, Derby, DE11, 7x7 Corner Shed 087, 14th April 2015


I have meant to write a review for ages but couldn't find an easy place to do so. We had the gazebo last June which my husband constructed over several incredibly wet days. The instructions were very clear but a cordless drill made life much easier. It is perfect and we have been so pleased with it. I have sat in it loads, even in the pouring rain but it allows me to watch our busy chickens. We spent a long time choosing your wooden gazebo but I am so glad that we did.
Thanks

Jill, Birmingham, B29, 8x7 Wooden Gazebo 230, 10th April 2015


To Summer Garden Buildings

You deserve a 5 star review. The log cabin you supplied not only looks fantastic, a beautiful structure that has become the envy of my neighbours, but it is is also a high quality product and tremendous value for money. Good delivery service also included. Needless to say I am very pleased with the result. The fitter you recommended and his crew, also deserve 5 stars, they made a wonderful job of assembling the log cabin and were efficient, helpful, and polite.

Anyone who is contemplating buying a log cabin or summerhouse should use this company and this fitter.

Best wishes

Naomi, London, N11, 8x8 Corner Cabin 200, 7th April 2015

This building was fitted by Installer 229


Many thanks for the greenhouse it was easy to erect and very strong. Filled with tomatoes and show leeks /onions keeping the heat very well and looking forward to seeing the end results

Anthony, Hexham, NE47, 6x8 Greenhouse 014, 5th April 2015


Gentlemen,
My husband has asked me to contact you and to offer his sincere apologies. It now appears that he misunderstood the advice that Paul was offering him.
He awoke early today and tried once again to erect the Gazebo by dismantling and reassembling the parts. This time he was successful.
I too, cannot say how sorry I am that you were put to such inconvenience and thank you very much for the professional way in which you dealt with the complaint.
Yours sincerely,
Mary
p.s.Believe me, you would not want to be in his shoes now!

Mary, Hoddesdon, Hertfordshire, EN11, 10x10 Metal Gazebo 115, 28th March 2015


Guy,

I hope you are well.
I have recommended you Gazebo to another school and they would like a quote for the same unit but 4m x 8m. Do you do one this size?
Can you please provide a cost for one closest to this size and include for factory preservative & installation.

The project is in Tottenham, N17.

I enclose a photo of the one installed at (SCHOOL).

Kind Regards

Sean, Sutton, Surrey, SM3, 14x14 Wooden Gazebo 328, 25th March 2015


Thank you for your prompt and efficient service. My order of three twin-wall polycarbonate sheets was safely delivered earlier today, as promised by telephone message yesterday.
I will certainly look to use you again should I need garden buildings/accessories and will strongly recommend you to my friends and colleagues.
Thanks again

John, Chesterfield, Derbyshire, S40, Polycarbonate Glazing Sheets, 25th March 2015


Hi
Thank you very much for your prompt service on the phone this morning ,everything is ok
I will be recommending you to everyone
Thanks again

Nigel, Folkestone, Kent, CT19, 6x6 Greenhouse 014, 12th March 2015


Just brought leantoo greenhouse from you very please but your instructions could be little clearer I have allotment page on Facebook and have shared this greenhouse and your website so I think you may get some orders x

Emma, Longfield, Kent, DA3, Lean to Greenhouse 041, 7th March 2015


Arrived no damage to crate, carrier was very helpful.
i'll check for parts etc at weekend.

Duncan, Rochdale, Lancashire, OL12, 8x8 Wooden Gazebo 220, 6th March 2015


Thanks Paul

That is fantastic-I'm so grateful.

Thanks again

Peter, Hexham, Northumberland, NE47, 6x10 Greenhouse 114, 26th February 2015

EXTRA NOTE:- ON 17th FEBRUARY 2015 THIS CUSTOMER SENT AN EMAIL REQUESTING SPARE PARTS WHICH IS REPRODUCED BELOW. THE SPARE PARTS WERE DISPATCHED PROMPTLY.

I purchased a 6' x 10' Twin Wall Glazed Greenhouse from you last April (2014).

Regrettably during a storm before Christmas the green house was demolished.

I have now managed to rebuild it ( can't believe how robust it is) however have one or two pieces missing.

I shall be extremely grateful if you were able to replace the following:

10 x item 411
10 x item 412
1 x item 22
1 x item 343
1 x item 329
1 x item 344L
1 x item 344R
2 x item 981

I will of course gladly pay for the replacement items, together with postage and packaging.

Thank you for your consideration.

Peter


Dear Sir
Thank you for your very prompt and effecient service.
Very impressed.

Ian, Larne, Northern Ireland, BT40, 6x8 Greenhouse 05, 24th February 2015


Dear Guy

Apologies for previous email, the spare parts have just been delivered (good job I was home to sign for them)

Thank you for all your help and resolving the problem swiftly. Now the fun starts constructing my greenhouse.

Thank you again

Sarah, Ramsey, Cambridgeshire, PE26, 6x10 Greenhouse 067, 19th February 2015


We would just like to say thank you very much for our new greenhouse. It is beautifully made.
We also thank Fitter 540 for the installation. It was a pleasure having him here.

Janet, Norwich, Norfolk, NR11, 6x8 Cedar Greenhouse 321, 14th February 2015

This building was fitted by Installer 540


Message: Sir. Just a word to say thanks for our shed, also thanks to your delivery Driver he was first class real good fellow bang on time and dropped the shed just the right place please pass on my thanks to him
Best Regards

Alan, Coventry, West Midlands, CV6, 6x8 Apex Shed 063, 10th February 2015


Thanks for your help, after a bit of a chat with the carrier we finally have our greenhouse. Would definitely use your Company again.

Lawrence, Oxford, Oxfordshire, OX1, 6x6 Greenhouse 025, 6th February 2015


Thanks very much. Considering it was my fault, that's very good service!

Simon

Simon, Lochgilphead, Argyll, PA31, 6x8 Greenhouse 101, 5th February 2015

EXTRA NOTE:- ON 3rd FEBRUARY 2015 THIS CUSTOMER SENT AN EMAIL REQUESTING A SPARE PART WHICH IS REPRODUCED BELOW:

Hi
Everything fine and thank you so much for sending on the ground anchor kit. Much easier than drilling holes in the frame and trying to screw that down to the concrete!
I have one favour to ask:
I have broken one of the small plastic inserts by carelessly kneeling on it while assembling the door. Would it be possible for you to send me a replacement. I will happily pay postage/packing, etc.
Many thanks again. All frames assembled (except the roof) and will put it up once the snow goes away!
With best wishes
Simon

EXTRA NOTE:- OUR REPLY DATED 5th FEBRUARY IS REPRODUCED BELOW:

Hi
Thank you for contacting us.
We do not stock this item ourselves but I have contacted the factory who have agreed to post you one free of charge as a goodwill gesture.
This should arrive in the next few days.
Regards


All in order, and have just received the goods. Excellent service, thank you and sorry for the delay in replying I was called away from home.

Barry, Southampton, Hampshire, SO40, Polycarbonate Glazing Sheets, 4th February 2015


Hi
Just bought an 8 sided gazebo from you. I didn't receive any construction instructions with it. Would it be possible to e-mail me these.
Thank you.

EXTRA NOTE: INSTRUCTIONS WERE EMAILED ON THE SAME DAY AS RECEIVING THE ABOVE EMAIL. THE CUSTOMERS REPLY IS REPRODUCED BELOW.

Thanks for the quick response. Instructions great.

Penny, Thornaby, Stockton-on-Tees, TS17, 10x10 Wooden Gazebo 421, 3rd Febuary 2015


Hi, I bought a gazebo off you last month and I was so happy with the quality I am looking at buying a shed from you.
I have only one problem. I require a shed with a door at each end for ease of acces from front of house to garden. Could you possibly help?

Regards

Les, Bideford, Devon, EX39, 8x8 Wooden Gazebo 220, 17th January 2015

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