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This useful guide contains information and advice about all aspects of your delivery. Please take a few minutes to read it. Also, please print it or save it on your computer for future reference. You should also have received our Important Product Information with comprehensive advice and useful tips to help you enjoy your purchase to the full. Please contact us if you have not received it.
CONTENTS
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- YOUR ORDER INCLUDES SEPARATE ACCESSORIES
- SEPARATE ACCESSORIES
- INTEGRAL ACCESSORIES
- PLASTIC BASE KITS
- POSSIBLE DELAYS
YOUR ORDER INCLUDES SEPARATE ACCESSORIES
- Your order includes accessories which will not be delivered at the same time as the main product which you ordered.
- Most of these accessories are delivered direct from our head office
- These popular accessories are normally in stock (except for wood preservatives).
- We can normally deliver these accessories within a few days, if the item is in stock.
- Please contact us if any of these accessories have not been delivered when you need them.
PICTURE: Separate accessories are normally small parcels, delivered in small boxes or bags.
If you ordered a Made to Order Building:
- Your building will be delivered in due course from a different factory when it is ready.
- We recommend that any separate accessories are delivered at about the same time as the main product.
- If you ordered a plastic base kit you may prefer to have it delivered earlier.
- The size of these separate accessories varies. Most accessories are delivered as parcels but occasionally a larger accessory order may be delivered as a pallet. When the goods are dispatched we will provide further information about your delivery.
If you ordered a Heavy Product with Express Delivery and your order includes small or fragile accessories:
- We often post small or fragile accessories separately with a different carrier who specializes in small parcels.
- This is because the carriers who deliver our heaviest parcels specialize in large bulky items and often break or lose small parcels.
- For example, if you ordered a metal shed we may post the anchor brackets or hammer fixings separately.
- For example, if you ordered a polycarbonate greenhouse we may post base anchors or plant supports separately.
- For example, if you ordered a metal gazebo we may post the solar string lights separately.
If you ordered Wood Preservative:
- Being a liquid, our wood preservatives are difficult to transport, therefore best delivered separately.
- Special packaging is required to minimize spillages.
- Unlike the other accessories we deliver separately, our wood preservatives are not normally in stock.
- The fastest we can deliver wood preservatives when requested is within 1-2 weeks
PICTURE: Many of our separate accessories are small parcels delivered by Royal Mail in small vans.
SEPARATE ACCESSORIES
Accessories which are detachable from the main product are normally delivered separately, including:
- Solar lights
- DIY shed accessories which can be retro-fitted such as intruder alarms and tool hooks
- Detachable shed accessories such as storage bins and tubs
- DIY security fittings such as padlocks
- Greenhouse accessories which can be retro-fitted such as automatic openers and plant ties
- Detachable greenhouse accessories such as heaters, irrigation kits or thermometers
- Shelving (except integral, built-in or matching shelving)
- Greenhouse staging (except integral, built-in or matching staging)
Installation: Most of these separate accessories are flat packed for self assembly and installation is not included. If you ordered a building with installation included the fitters will install the building and any integral or built-in accessories supplied with it, but they are normally unwilling to fit any other accessories. For example, your shed fitter will not want to assemble your freestanding shelving, your summerhouse fitter will not want to fit your solar string lights, your greenhouse fitter will not want to install your irrigation system and so on. Professional installers are normally productive, high powered teams who want to finish each job as quickly as possible.
PICTURE: Some of our separate accessories are larger parcels delivered in larger vans.
INTEGRAL ACCESSORIES
Accessories which are an integral part of a made to order building can only be delivered with the building, including:
- Opening vents
- Factory fitted security features
- Integral or built-in shelving
- Integral or greenhouse staging
- Roofing options
- Guttering options
- Any other accessory or option which is exclusive to the main product
PICTURE: Many of our plastic base kits feature eco-grids.
PLASTIC BASE KITS
Plastic base kits are delivered at different times according to which type of building you ordered:
- If you ordered a made to order building, the plastic base kit is normally delivered soon after you order so you can start building the base before the building arrives.
- If you ordered a building from stock with express delivery, the plastic base kit is normally delivered with the building.
Installation: Professional installers expect a fully finished base, prepared by others. They may be suspicious of our plastic base kits and often prefer a traditional base built with concrete or slabs. Please remember that a plastic base must be just as solid, flat and level as a traditional base otherwise the fitters may be concerned about it. In extreme cases they may be unsure about installing your building.
PICTURE: Other plastic base kits feature eco-pavers.
POSSIBLE DELAYS
Sending some accessories may be delayed for a number of reasons:
- The most common reason for a delay is if one of your accessories is out of stock.
- We often dispatch large batches of smaller accessories which may arrive later than your building.
- Smaller accessories may be delayed during a particularly busy period for our warehouse.
- Please contact us if your accessories have not arrived when you need them.
In most cases our separate accessories are not required urgently, because they are not an integral part of the main product. However, if one of your accessories is required urgently please let us know.
THANK YOU FOR SHOPPING WITH SUMMER GARDEN BUILDINGS
We produced these guidance notes in order to inform and reassure our customers, with detailed advice about many aspects of the delivery. However, despite our best efforts to provide comprehensive and accurate information and to update the details as required it is not always possible to describe in advance every situation which may arise. We apologise if your specific circumstances or queries are not adequately covered. All timescales are approximate and any procedures described may be subject to change. Please contact us if you have any queries.
