Customer Emails

Shipment received, thank you.
Courier pleasant and helpful.

Frank, Basingstoke, Hampshire, RG22, 6 Seater Hardwood Suite 130, 8th June 2018

Delivery & assembly review

Many thanks for your prompt service to the Isle of Wight. Despatched yesterday my order arrived at lunchtime today rather than 3-5 working days.
I have assembled the item and wish to point out three issues:
The instructions sent were photocopies, and useful information was clipped off along the bottom in the process, namely which type of screw is which. Common sense does prevail, though.
The pre-drilled diagonally adjacent holes in the horizontal rails numbered 4 are spaced incorrectly, being too far apart for both screws to screw into the legs. They should be about a centimetre closer, so drilling correct holes becomes advisable to maintain integrity.
In diagram 2, it seems as if screws P and S have become interchanged for retaining the side braces and then the rear braces. The longer screws obviously pass through where required. Common sense again, but some people might be confused.
Maybe you should open a package and construct it to check these issues. I have seen clearer instructions back in the early MFI days!
Otherwise, it is a sturdy construction.
Regards,

David, Bembridge, Isle of Wight, PO35, Potting Bench 313, 5th June 2018

Gazebo Pond Cover

Just a photo of the project which has winterised and heron proofed my garden pond. Thanks for all your help,

Neil, Blackburn, Aberdeen, AB21, 9x9 Wooden Gazebo 249, 4th June 2018

Thank you for the gazebo. It arrived yesterday. much appreciated.

Sarla, Weavering, Maidstone, ME14, 10x10 Retractable Gazebo 110, 31st May 2018

Hi,
Thank you for the prompt refund and sorting out the missing material on a bank holiday.
The cabin looks great.
Regards

Janet, Brundall, Norwich, NR13, 13x20 Log Cabin 024, 30th May 2018

EXTRA NOTE:- THIS LOCAL CUSTOMER CHANGED THEIR ORDER AND COLLECTED SOME INSULATION ON A BANK HOLIDAY

Yes I did receive it and as promised sent a photograph of the culprit and tattered remains of the original instructions.

I must also congratulate you on the service we have received from you. Ordering was easy, delivery was excellent and your response to my email regarding the instructions was fantastic.

Thank you

Pam, Hemel Hempstead, Hertfordshire, HP1, 6x4 Greenhouse 024, 26th May 2018

Bench received today at 10.30am
Thanks for efficient service.

Tom, Bagillt, Flintshire, CH6, 3 Seater Bench 210, 23rd May 2018

Had my 7 x 5 shed delivered and put up today. It's lovely!! I'm thinking of moving in if Sir plays up! The guys who put it together were very efficient, very quick and polite too. God Bless.

Shirley, Swallowfield, Berkshire, RG7, 5x7 Pent Shed 051, 23rd May 2018

Hi, Thanks for your email. We decided to keep the shed and erected it this weekend. It did take far longer than the indicative 3 hours for 2 persons, however now that it’s up we are pleased with the result! kind regards,

Jerzy, Solihull, West Midlands, B91, 7x8 Metal Shed 370, 21st May 2018

Hi, Thanks for an amazing summerhouse. It is even better than expected! The delivery and installation were fist class - from arrival to leaving 25 minutes. Unbelievable. Tidy and polite too.
Everything first class, would recommend to anyone.

Chris and Mary, Wolverhampton, West Midlands, WV10, 7x5 Summerhouse 055, 15th May 2018

Hi,

Many thanks for the prompt service. Greenhouse delievered earlier today.

I have one question; on the base assembly if I have a solid concrete foundation, do I have to remove the spikes (as shown in step 1) on the corners and central fitting or do they fit upsied down?

Regards,

John, Churchdown, Gloucester, GL3, 8x10 Greenhouse 067, 15th May 2018

-------------------- EMAIL REPLY --------------------

On 15 May 2018 Summer Garden Buildings wrote:

Hi
Thank you for your kind comments. You can either fit these parts upside down or cut them to size with a hacksaw.
Best regards
Paul

Hi, thank you very much for your speedy response. It is now crystal clear. Really appreciate your excellent service.

Kind Regards

Alan, Stewarton, East Ayrshire, KA3, 6x4 Greenhouse 024, 11th May 2018

Dear Jonathan,

Firstly my apologies, I promised to report on the sauna and I completely forgot. (Too busy using the sauna perhaps?)

We are completely delighted with the sauna which has been regularly used and also attracted much favourable comment from friends and family. If you would like to use us as a reference we’d be happy to oblige.

I made some notes on the sauna which I hope you’ll find helpful and constructive. One or two very minor changes would make an excellent product even better.

Regards

John, Llanstadwell, Milford Haven, SA73, 7x11 Log Barrel Sauna 993, 30th April 2018

See document

I'm so sorry I wasn't able to reply earlier but the order arrived promptly on Friday morning as promised. I must say what a pleasure it has been to deal with such a friendly, helpful and efficient company. Thank's for all your help.

Gareth, Coity, Bridgend, CF35, Wheelie Bin Store 180, 29th April 2018

Dear Sirs, my wife and I are very pleased with the recent purchases from yourselves as to the quality and installation. The boys fitting the shed were very efficient and very capable. The team from (INSTALLER 971), your introduction, were similarly good and very helpful. I have advised Paul that we would not hesitate to recommend. AND that applies to yourselves for the courteous and efficient way we were looked after throughout the process. Thank you once again.

Yous faithfully,

Mike and Barbara, Acle, Norfolk, NR13, 6x8 Pent Shed 11 & 7x6 Wooden Gazebo 210, 25th April 2018

The gazebo was fitted by Installer 971

Hi,

I have had my potting shed delivered and installed today - and the guys did an excellent job! One little thing - I’ve just realised that the lights aren’t here. (Outside solar LEDs, ordered with the shed.)
I’m not sure if they were meant to be installed, or if they’re coming on their own. Could you please confirm?

Many thanks,

Kate, Wadhurst, East Sussex, TN5, 5x8 Potting Shed 18, 24th April 2018

EXTRA NOTE:- SOME ACCESSORIES INCLUDING SOLAR LIGHTS ARE POSTED SEPARATELY UPON REQUEST.

Dear Folks at SGB,

Re: 6x4 metal shed, panels damaged in transit.

Thank you for sending the replacement panels for the above shed so quickly, they arrived in perfect condition, exceedingly well packed!!

It is erected and I am very pleased with it. Thank you for being so helpful, I appreciated it.

Yours sincerely,

Diane, Malvern, Worcestershire, WR13, 6x4 Metal Shed 360, 21st April 2018

Hi Paul

I really do appreciate your quick reply as to the side which faces the sun.

I always enjoy contacting your Company knowing that any enquiry will receive prompt attention.

Once again many thanks

Cheers

Barrie, Kings Lynn, Norfolk, PE33, 8x10 Greenhouse 06, 18th April 2018

Thank you for your fast response . the shed arrived today
Regards,

Pat, Brean Sands, Somerset, TA8, 6x4 Metal Shed 360, 11th April 2018

Hi,

I just wanted send my thanks to the SGB team for the excellent customer service that I received. Your no quibble attitude to replacing some greenhouse parts that arrived damaged was much appreciated. I now have two of your greenhouses and I am very pleased with both models, which I think are excellent value for money. Hopefully I will be a returning customer sometime soon.

Thanks again

Martin, Lighthorne, Warwickshire, CV35, 6x10 Greenhouse 024, 10th April 2018

Thank you very much for your excellent service. My parcel has arrived and the man was very helpful and also refused a tip.

Evelyn, Wood Green, London, N22, Wheelie Bin Store 149, 10th April 2018

Many thanks, great service

Martin, Hemel Hempstead, Herts, HP3, Wheelie Bin Store 149, 10th April 2018

Hi
I had a summerhouse fitted from yourselves on the 22nd march we are very pleased with the product it’s fantastic!

Nina, Little Dunham, King's Lynn, PE32, 10x8 Summerhouse 407, 7th April 2018

Dear John.

Thank you for your very prompt reply, especially so at the weekend. I was being slightly facetious about dismantling the greenhouse. Your idea is the one I was going to try so thank you for confirming that it can be done, I am sure it will fit.

Regards,

Erik, Martlesham Heath, Suffolk, IP5, Greenhouse Shelf 389, 24th March 2018

-------------------- PREVIOUS EMAIL --------------------

On 24 March 2018 Summer Garden Buildings wrote:

Dear Erik

You should not need to dismantle the greenhouse. You just need to unbolt 2 uprights at the bottom or the top, whichever looks easier. You can leave the other end attached and you can leave the glazing in. Unbolt them separately, one at a time. Move the upright very carefully by just enough to allow you to squeeze the head of a bolt into the bolt channel, then move it back and tighten it up again. It only takes a few minutes. We have retro fitted this and other similar products in our display greenhouses at our show centre here in Norwich.

I hope this helps but if not please contact us again.

Thanks for your order.

John

-------------------- PREVIOUS EMAIL --------------------

On 24 March 2018 Erik wrote:

Your aluminium greenhouse shelves are great value and well made, however I think you should make the following point on your website regarding these shelves. They cannot be easily retro fitted, the bolts need to be fitted before final completion of the greenhouse as they have to be fitted into the slot of the greenhouse walls. As my greenhouse is complete with glass I am now looking at an easy way of fitting the shelves without taking the greenhouse apart. Wish me luck.

All details correct, thanks for your great service and patience on the phone to ensure we got this right!

Best regards

Marcus, Barrow upon Soar, Loughborough, 8x12 Pent Summerhouse 264, LE12, 24th March 2018

Thank you

Catrin, Weybridge, KT13, 3 Seater Storage Bench 214, 21st March 2018

Dear Sirs,

We received the parts requested yesterday, all items now assembled.

Thanking you

Jeanette, Bury St Edmunds, Suffolk, IP33, Shelf Unit 348, 20th February 2018

Just to say many thank for sorting out the roof vent in my 067 green house.

Peter, Storrington, Pulborough, RH20, 8x12 Greenhouse 067, 19th February 2018

Just received my greenhouse staging from you and wanted to let you know his pleased I am with the quality of the product, especially as it so very reasonably priced...much cheaper than most others I have seen. I was also very impressed with your customer service , someone rang me to make sure they knew where they could safely leave it if I wasn't in. I have saved your website which I will be sure to check first fir any future requirements I have.

Patricia, Okehampton, Devon, EX20, Greenhouse Staging 346, 15th February 2018

Hi Paul,
Thought I'd drop you a quick line about the last one we fitted for you.
Someone miscalculated how many bolts we needed as we were about 60 number short, luckily we carry stock. Ditto with the glass joiners think we were 6 short of those too! Probably because the drawings show 1 piece of glass but we obviously had to double up as you'd sent smaller glass in a crate. We actually quite enjoyed the build as we haven't come across that system before ( similar to a Jansen?) complicated little system ain't it? No worries though just took us a bit longer but customers were over the moon
Cheers

Linda, Withernsea, HU19, 8x10 Greenhouse 054, 9th February 2018

This greenhouse was fitted by Installer 342

EXTRA NOTE:- THIS FEEDBACK WAS POSTED BY THE INSTALLER. THE GREENHOUSE FEATURES GLASS KICK PANELS AT GROUND LEVEL.

Hi,

We have received our shed and it’s up – thank you, we’re absolutely delighted! However, we ordered some anchor bolts with the shed and they have not arrived. Can you please advise estimated delivery date.

Thanks and regards,

Gail, Hereford, HR4, 9x6 Metal Shed 374, 9th February 2018

Greenhouse has arrived as promised. It is being built up at the moment. Thank you for outstanding service.

Kind regards

Catherine, Bonnyrigg, Midlothian, EH19, 8x10 Greenhouse 06, 8th February 2018

As always a first class and very helpful service.

Thank you for you detailed and very helpful reply.

It is much appreciated

Kind regards

Chris, Whitehaven, Cumbria, CA28, 6x4 Greenhouse 024, 8th February 2018

Hello there

I made an enquiry yesterday about an installation problem with the polycarbonate sheets on my lean to. After the discussion I went an adjusted the window framing and everything came together !! Thank you for the advice.

Best regards.

Ron, Newbury, Berkshire, RG14, 4x6 Lean to Greenhouse 045, 7th February 2018

Dear Sir,
I have now had the opportunity to assemble and erect my new greenhouse. I am generally very pleased with the product quality and the precision in assembly. I would like to add that more detailed assembly instruction would have been welcome. I have one request however. When fitting the lower seal on the greenhouse base I found that I the seal length was significantly short, but about 1.5 meters. It may be that I exacerbated the situation by installing the seal without due considerations of stretching into place, however the seal I have installed seems to fit nicely. I would ask therefore if I can obtain a further 1.5 meters of seal to complete the install.

Thanks in advance

Ian, Bracknell, Berkshire, RG12, 6x6 Greenhouse 017, 5th February 2018

Dear Sirs,

Your greenhouse arrived at 10.30 this morning, thank you, and I look forward to receiving the other few items tomorrow.

Your driver was excellent. He was very friendly, cheerful and highly efficient and he's worth his weight in diamonds to your company.

My old greenhouse will be dismantled and taken away over the weekend so that your erector will be welcome on any day next week apart from Friday 9th February or later if his diary is already full. We are expecting the other few items tomorrow, Friday 2nd so all should be OK for the job. Perhaps he would like to call me to fix a date.

Thank you for your first class service.

David, Haddenham, Aylesbury, HP17, 6x8 Greenhouse 136, 1st February 2018

Bought an 8ft 2 tier wooden staging (324) for Christmas. Been waiting for some decent wether before assembling it. Great product. Best set of assembly instructions I've come across. One tiny comment, though. The fixing kit consists of two types of screws; the long ones were fine, but the short ones were of thicker gauge, with significantly bigger cross-heads for screwing. These screws are for the corner braces. Mangaged to fit the two screws that go into the vertical legs, but the single screw that goes into the horizontal top layer splits the brace. Not a problem, but in future you might want to consider 4 thinner screws for the corner brace/top layer fixing.

Great product - hope to be ordering a shorter one for other side of the greenhouse.

PS - had to assemble the bench inside the greenhouse - and managed without breaking any g;ass panes!

Stewart, Surbiton, Surrey, KT6, Greenhouse Staging 324, 27th January 2018

EXTRA NOTE:- NARROWER SHORT SCREWS WILL BE INCLUDED WITH THE NEXT BATCH

Thanks Paul

It's been raining pretty much solidly since they put it up so just the one photo!

Cheers

Paul, Guildford, Surrey, GU2, 16x10 Log Cabin 011, 18th January 2018