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Customer reviews linked to an actual purchase provide the best possible insight into genuine customer experiences:
- Unlike most internet reviews, only genuine customers can leave a review. You have to buy from us before you can review us.
- Immediately after ordering an invitation to participate in Google Customer Reviews is displayed to every customer. If you agree, you will receive one email shortly before delivery.
- We have also partnered with Feefo, a respected impartial review platform, to administer product reviews on our behalf.
- It takes seconds to leave your review. You can also add a comment if you want.
- Google Shopping uses review data from Feefo and Google to show seller ratings and product ratings while you browse.
We consistently achieve high rates of customer satisfaction despite some challenges:
- Most of our products are large, heavy, fragile and very difficult to deliver.
- Most of our customers choose our best value products, which are not as substantial as our premium products.
- Most of our customers choose fast express delivery, which is less reliable than our slower specialist delivery service.
- We proudly offer installation and even baselaying around the UK which increases the chances of a complication.
We work hard to satisfy every customer. We are also proud to offer a huge choice from the cheapest to the most luxurious and we offer fast delivery whenever possible. While it is easy to satisfy our higher spending customers we also satisfy customers who chose the cheapest products with express delivery. Now we can prove it before you buy.
Please help other customers to decide. When you order from us please say "yes" to receive review requests and please tell other potential customers about your experience - thank you.
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