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Customer Emails 2011
Scroll down to see unsolicited customer emails received in 2011 ...
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Just to let you know, we have received the parts from you for my dad's greenhouse doors, so we will be able to get them put back on, and ready for the spring! Many thanks for sending these, excellent help from you, much appreciated. Have a lovely Christmas.
Janet, Winsford, Cheshire, CW7, 8x10 Greenhouse 90, 18th December 2011
many thanks for delivery of my potting shed.
i must say this was a well made and very easy to assemble shed. thank you
Glen, Polegate, East Sussex, BN26, 6x8 Potting Shed 066, 11th December 2011
hi ,I am very pleased with the 6'-7'hexagonal gazebo 087 it is excelent value,was easy to erect and it looks fantastic. I would certainly recomend this gazebo
David, Stoke on Trent, ST11, 6x7 Hexagonal Gazebo 087, 4th December 2011
Thank you very much for the shed. We've put it up today and it's perfect for our needs.
Please pass on our thanks to the delivery man for his thoughtfulness.
Paula, Chelmsford, CM0, 4x6 Apex Shed 063, 23rd November 2011
I would just like to thank you guys for a fantastic product !Its all gone together perfectly !!
Nick, Stevenage, Hertfordshire, SG2, 4x6 Lean to Greenhouse 045, 18th October 2011
Hello, I recently purchased a 6X8 polycarb glazed greenhouse from you (excellent product by the way) and noted you do 2 rainwater down pipes as a extra, but i can not see how to order them thay are not listed or shown on the accessories. can you advise.
Don, Burnley, Lancashire, BB11, 6x8 Greenhouse 101, 2nd October 2011
EXTRA NOTE:- AS PART OF OUR SERVICE, ANY CUSTOMER WHO PURCHASES A BUILDING FROM US CAN ADD ACCESSORIES LATER EVEN IF THE ACCESSORY IS NOT NORMALLY SOLD SEPARATELY.
I'm not sure if my first email got through but I would like to thank the driver for his help in getting my shed into the back garden.
Ken, Ringmer, Lewes, BN8, 8x8 Potting Shed 066, 27th September 2011
You supplied me with a greenhouse last week. One piece was packed incorrect and I phoned to request a replacement. In less than 24 hours, the mistake was sorted and the right part was in my hands. The woman I spoke to was courteous and helpful (and tolerant of an elderly man with poor hearing). I cannot fault the service. Thank you very much.
Malcolm, Cringleford, Norwich, NR4, 8x12 Greenhouse 161, 27th September 2011
Many thanks for the "Lean-To" greenhouse which arrived at 9 o'clock this morning. When you say next day delivery you really mean it!
Great Service & a Great product.
John, Doncaster, South Yorkshire, DN8, 4x6 Lean to Greenhouse 045, 23rd September 2011
I have recently received and erected one of your 6 x 4 Greenhouses and would like to express my complete satisfaction with every aspect from the order to delivery to assembly and erection.
Thank you Summer Greenhouses you have one very pleased customer.
Peter, Bude, Cornwall, EX23, 6x4 Greenhouse 103, 22nd September 2011
This potting shed was delivered today, and I am delighted to say that it matches up perfectly with our existing potting shed, and as I discussed with your staff, I can now mate up the new shed to the existing one to make a splendid 16'x6' one! I suspect the old shed had come from the same supplier many years ago, as the dimensions appear identical.
Thank for your help when I was ordering in trying to ensure the dimensions matched.
Keith, Marlow, Buckinghamshire, SL7, 6x8 Potting Shed 163, 21st September 2011
I recently bought a summer house from you - it's absolutely lovely and really good quality - many thanks. Would also like to thank the delivery driver (sorry didn't get his name) - he was so helpful and efficient . Thanks again,
Nancy, Reading, Berkshire, RG4, 7x7 Corner Summerhouse 082, 7th September 2011
Hi - the 8 x 8 garden shed which we ordered with yourselves on the 20th of August, 2011, has just been delivered in pristine condition. We are extremely pleased with the quality of the shed. The driver (Neil) was extremely courteous and very helpful and a credit to the firm. The shed was delivered on time and in advance of the initial date scheduled for its delivery. I will certainly recommend you to any of our friends who are looking for garden sheds, etc.
Many many thanks for an excellent service.
Robin and Diana, Driffield, East Riding of Yorkshire, YO25, 8x8 Apex Shed 063, 5th September 2011
Overall I'm pleased with the summer house. There were a few issues with the wood quality and the floor needed reinforcing. Fitting the roof was abit challenging, but got there in the end. I'd like to thank Jo for her excellent customer service in responding to my request for a new door as the original was warped. Overall as i said i am pleased with the product and feel it is good value for money. I trust you appreciate the feedback.
Paul, Taunton, Somerest, TA4, 7x7 Corner Summerhouse 082, 5th September 2011
Greenhouse delivered to me as promised yesterday - 2nd September 2011
John, Barnehurst, Kent, DA7, 6x8 Greenhouse 101, 3rd September 2011
EXTRA NOTE:- THIS GREENHOUSE WAS ORDERED ON 1st SEPTEMBER 2011.
Greenhouse erected and we are very pleased with it. Thank you
Joan, Redditch, Worcestershire, B98, 6x6 Greenhouse 102, 20th August 2011
We recently purchased a 8x6 budget greenhouse from yourselves. It is now erected and in use. What a fantastic purchase. Now erected it is extremely sturdy and excellent value for money.
Ken, Littleborough, Lancashire, OL15, 6x8 Greenhouse 101, 16th August 2011
Hi Guys, I purchased a 6x6 greenhouse recently, erected it single handedly in 2 easy days. Instuctions very good ( if you read them carefully ). No Problems.
Pete, Sandhurst, Berkshire, GU47, 6x6 Greenhouse 102, 14th August 2011
I researched a lot of sites for Lutyens style benches before placing my order with your company,most were three times or more the price of your product. Therefore, I was not expecting a top quality product. However, I have to say I was very pleasantly surprised, the quality is excellent, the bench is treated with a weather protective oil and looks equally as good and stylish as the much more expensive benches on other sites. The only negative about the product is the nut,bolt and allen key assembly mechanism is somewhat fiddly, but that said, it's not 'rocket science'and only took two of us 20mins to assemble.
I would also like to compliment you on your customer service, I have never experienced such srevice anywhere before, a courtesy call within five minutes of placing the order! A very pleasant and polite lady explained all about the delivery and what to do in case of any problems etc, thats what I call service. I had no problems whatsoever. I am delighted with my goods and I would be happy to recommend this product and I would most certainly recommend your company. Thank you very much
Janet, Barnsley, South Yorkshire, S70, Hardwood Garden Bench 431, 10th August 2011
We recently bought an 8 x 6 greenhouse with which we are very pleased but seem to be short of some plastic strips. Could you let us know if you can send us some and what the cost would be. I look forward to hearing from you.
Elizabeth, Glenrothes, Fife, KY7, 6x8 Greenhouse 101, 4th August 2011
EXTRA NOTE:- ADDITIONAL POLYCARBONATE SHEET END CLOSURES WERE POSTED FREE OF CHARGE ON 5th AUGUST.
Hi, I have just received from you a Summerhouse 591, and I am very pleased with it.
As an afterthought, is it possible to buy the guttering seperately, for me to fix? If so, how much?
Terry, Loughborough, Leicestershire, LE12, 9x8 Hexagonal Log Cabin Summerhouse 591, 3rd August 2011
EXTRA NOTE:- AS PART OF OUR SERVICE, ANY CUSTOMER WHO PURCHASES A BUILDING FROM US CAN ADD ACCESSORIES LATER EVEN IF THE ACCESSORY IS NOT NORMALLY SOLD SEPARATELY.
Hi, just to say how grateful I am for your prompt delivery of the 5 blade louvre
for my greenhouse, fitted in minutes and working perfectly,
Thank you once again. regards
Michael, Lechlade, Gloucestershire, GL7, 6x8 Greenhouse 101, 1st August 2011
Just a quick note to say thank you for your help and guidance on Wednesday. Erection of the log cabin is proceeding apace, so we won't have to trouble your fitters.
Rosemary, Cambridge, CB4, 8x15 Made to Measure Log Cabin 290, 22nd July 2011
It's been a couple of weeks since we spoke, and apologies for the delay in coming back to you.
I cannot thank you enough for your time and effort providing the quote for a replacement summerhouse.
The meeting with the loss adjuster went very well. She loved the project, and was also very specific in saying that if we were to receive a cash payout, that we don't necessarily need to spend it on the summerhouse! Having never dealt with an insurance claim before, I was not aware of that!.
The past 2 weeks have proved challenging, as our funding for the beaver project has been compromised, and this situation - which seemed at first like a disaster... may prove a blessing in disguise as we are potentially able to fund the beaver enclosure with the settlement.
I wanted to explain the process, and reassure you that my intentions have always been honourable, but that the importance of the beavers at this stage of the project far outweighs the (delightful) luxury of a new summerhouse. Had we been bound into replacing it, I would have most definitely come back to you!
I hope you can understand, and will certainly contact you again if we should need any garden structures in the coming years (which is highly likely). I will recommend you to anyone interested in a greenhouse or gazebo.
Perhaps if you are ever in the neighbourhood, you could drop by and I will make you a super lunch to say thank you.
Sharon, Voluntary Organization, Machynlleth, Powys, SY20, 12x12 Octagonal Log Cabin 372, 18th July 2011
Based on your response below, which was quick & also answered all my questions, I have ordered the recommended potting shed.
I sent the same query to other websites but none gave the same response, hence no customer.
Paul, Purley, Surrey, CR8, 6x10 Potting Shed 149 and 8x6 Transverse Shed 12, 17th July 2011
Arrived this after noon.
Everything appears ok.
Stuart, Kilsyth, Glasgow, G65, 6x8 Greenhouse 101, 6th July 2011
My Summerhouse 040 has just been delivered and erected. The delivery was on time as promised and the summerhouse erected quickly and expertly by the two men who worked very well, particularly the senior one who was hard working, efficient and most pleasant. I am very pleased with the finished Summerhouse and consider it excellent value. Thanks again.
Victor, Bovey Tracey, Devon, TQ13, 8x6 Summerhouse 040, 28th June 2011
Thank you for your help and quick response, the item has been replaced and I am a very happy customer!!
Susanne, Twickenham, TW1, 6 Seater Aluminium Furniture Suite 324, 22nd June 2011
EXTRA NOTE:- A FAULTY PARASOL WAS REPLACED SOON AFTER DELIVERY.
the greenhouse arrived 8.15am on the day of delivery.all there nothing missing.my husband put it up with no problem.very nice to look at just the right size for us it is up and running and we are looking forward to many years enjoyment in our retirement with it
Mrs K, Worksop, S81, 6x8 Greenhouse 101, 20th June 2011
Very pleased with greenhouse, that we purchased from you last Wed and deleivery next day, was the fastest delivery we have ever had. Went together very well, took us 2 days with showers but it was worth it. Thanks
Albert, Rochester, Kent, ME3, 6x4 Greenhouse 103, 15th June 2011
Thank you for your thoughtful e-mail and for arranging for the factory to send me some more clips.
I am delighted with my new greenhouse which is a 70th birthday present from my wife. It s a huge improvement on what we had before and we look forward to many pleasant hours working in it.
Mr Smith, Salisbury, Wiltshire, SP3, 6x10 Greenhouse 022, 8th June 2011
In reply to your e-mail I must commend you on the speed and efficiency of your service. I placed my order last Thursday, expecting that I would not receive it for up to a week and it arrived on Friday - not a full 24 hours since order. Thank you! My greenhouse roof has been repaired and I am more than happy with the result.
Anne, Newtownabbey, County Antrim, Northern Ireland, BT37, 5 Polycarbonate Glazing Sheets, 5th June 2011
Thanks for the prompt efficient service. Very pleased with Gazebo.
William and Theresa, Bury St Edmunds, Suffolk, IP29, 10x10 Rectangular Gazebo 141, 5th May 2011
The whole family want to say thank you - summerhouse arrived promptly and we had a "barn raising" this weekend which saw the whole job complete. Superb quality and all perfect and well marked. The delivery driver was very very helpful and pleasant. We are more than delighted, it is wonderful. Nothing cheap about this summerhouse, except the price, excellent value. Thank you.
Barbara, Lewes, Sussex, BN8, 14x16 Apex Log Cabin 135, 26th April 2011
Good Morning Sales,
Just a quick message to say how pleased we are with our greenhouse.It was delivererd on time,the instructions were easy to follow,no parts missing!!.
We look forward to using our greenhouse for years to come.
Jeff & Sandra, Leeds, LS16, 6x8 Greenhouse 022, 20th April 2011
It just arrived! Thank you very much for all your help and professional service. A couple of lads on the allotment are looking for greenhouses and I am about to pass on your contact details to them.
Gareth, Abertillery, NP13, 6x8 Greenhouse 101, 8th April 2011
I am jusy writing to say how delighted we are with our summer house. Thank you for your very efficient service
Catharine, Newport, TF10, 12x14 Apex Summerhouse 281, 30th March 2011
About a year ago I ordered a potting shed for my mother which was delivered and installed at her property. I have just ordered and received a miniature greenhouse from you which I assembled myself. I must say that I am very impressed with the way your company deals with its customers and I will order goods from you again.
William, Wallsend, Tyne and Wear, NE28, Wooden Growhouse 061 and 6x8 Potting Shed 149, 29th March 2011
Thank you for your swift response! I received the replacement door rollers today.
Thanks again for excellent customer service. I shall be ordering some extras from you very soon
Jemma, Whitley Bay, NE25, 6x8 Greenhouse 101, 26th March 2011
EXTRA NOTE:- AN EMAIL FROM THIS CUSTOMER DATED 21st MARCH IS REPRODUCED BELOW:
I ordered 8x6 greenhouse from you on 14 feb 2011. We have just completed building it.
Unfortunately two small parts are broken - code E12 "door top". The rollers that fit to the top of the door.
I am therefore unable to use the greenhouse.
Could you please send some replacements?
Dear Summer Greenhouses.
I bought one of your Greenhouse and polycarbonate glazing delivered with optional base plinth early in February and due to unforseen circumstances have only erected it this week.
I have been extremely pleased with the greenhouse and the excellent service I recieved from your company. I have recommended you to my neighbour who decided she wanted a greenhouse when she saw mine!
I wanted to let you know that the M6 x 10 bolts and M6 nuts are of a very poor quality. They are so soft they shear off very easily and the nuts are difficult to get on. In the end I went to my local screwfix and replaced the lot. I don't know if you have had anyone else mention it, but I would much rather have paid £10 more for the greenhouse and saved lots of time and know it is fixed together well.
Samantha, Bolton, BL2, 6x8 Greenhouse 101, 25th March 2011
EXTRA NOTE:- OUR REPLY DATED 26th MARCH IS REPRODUCED BELOW:
I'm sorry for the delay in our reply. We have been very busy. The nuts and bolts are standard greenhouse components which are made from alumnium and widely used. Most people are used to steel which is much harder. Aluminium bolts must not be overtightened or they will shear off - this often takes some getting used to! If required we are always happy to supply extra nuts and bolts free of charge. Some tougher alloy bolts have been developed recently which are more expensive but which are not yet in common use by the manufacturers. It may be that you found some of these but I'm writing in case you replaced the bolts with steel. You should be aware that steel and aluminium are incompatible so this could cause problems. Steel bolts should not be used in aluminium greenhouses. Thankyou for your kind comments about our product and service.
Following your conversation with my workman, Tom, on Wednesday this is to confirm that the wrong size roofing felt was supplied for our 10 x 10 shed - it is not big enough to cover the overhang over the doors.
Apart from this, we are very pleased with the look and quality of the shed.
Thanking you in advance.
Fiona, Thames Ditton, Surrey, KT7, 10x10 Apex Shed 085, 18th March 2011
EXTRA NOTE:- REPLACEMENT FELT WAS ORDERED ON 19th MARCH.
Just inadvertently sent a blank e mail please ignore! Last week I received my 8' x 6' greenhouse package order and wish to let you know how very pleased I am with it. have still to get the door hanging nicely but otherwise it's fine. I have also been very impressed with your staff's attention to detail regarding the delivery etc. Thanking you,
Nick, Husbands Bosworth, Leicestershire, LE17, 6x8 Greenhouse 101, 18th March 2011
MANY THANKS FOR YOUR WONDERFUL GREENHOUSE EXPERTLY INSTALLED LAST YEAR
INVALUABLE IN SUCH HARSH WINTER CONDITIONS
Edward, Isleworth, London, TW7, 6x8 Wooden Greenhouse 682, 11th March 2011
EXTRA NOTE:- THIS CUSTOMER ALSO SENT PHOTOS OF THE GREENHOUSE AND SOME OF THE PLANTS HE HAS NURTURED IN IT WHICH ARE REPRODUCED BELOW:
I have now received the new panel and in good condition.
I would like to thank you and your company for the speed and efficiency of your service for delivery and replacing the damaged panel.
I will have no hesitation in recommending you to others.
Don, Tunbridge Wells, Kent, TN4, 10x10 Metal Gazebo 140, 9th March 2011
Just to say thank you for your customer service re the above order, excellent all round. A big thanks to a guy called John who rang me regards the base. Thank God he did and I purchased one, it was hard enough with and I would think twice as hard without.
P.S. Usually people complain about instructions but I thought these were pretty good.
A happy customer
George, Dunfermline, Fife, KY12, 6x8 Greenhouse 101, 8th March 2011
Hi, have just brought one of your 3mt 106 Gazebo, I'm really pleased with its quality and will recomend to friends, delivery was first class too. Just have one question, do you supply extra canopy's & side curtains, if so how much do you charge.
Terry, Welwyn Garden City, Hertfordshire, AL7, 10x10 Rectangular Gazebo 106, 7th March 2011
have just built green house fab value fab service thank you
Pauline, Cinderford, Gloucestershire, GL14, 6x8 Greenhouse 101, 4th March 2011
I have taken delivery of my summerhouse and had it installed today. Thanks very much, I am pleased with it and the installers were very good.
Brian, Chelmsford, Essex, CM3, 12x10 Apex Summerhouse 13, 14th February 2011
purchased potting shed 10x6 brilliant product delivered on time did not get glass got styrene instead phoned factory told me to use styrene windows.Sent glass out no problem at all. I would highly recommend your company to anyone.
Mark, Ongar, Essex, CM5, 6x10 Potting Shed 066, 11th February 2011
EXTRA NOTE:- WE OFTEN NEGOTIATE SUPERIOR SPECIFICATIONS FOR THE EXCLUSIVE BENEFIT OF OUR CUSTOMERS. IN THIS CASE THE FACTORY SUPPLY STYRENE GLAZING FOR ALL OTHER ORDERS BUT OUR CUSTOMERS RECEIVE GLASS.
Greenhouse arrived this morning great service.
Noel, Radford, Coventry, CV6, 8x10 Greenhouse 064, 5th January 2011
just finished building our gazebo a note to say very pleased with product with easy to follow instructions
Neil, Street, Somerset, BA16, 6x7 Hexagonal Gazebo 087, 4th January 2011