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Customer Emails 2009
Scroll down to see unsolicited customer emails received in 2009 ...
... or click here to return to emails received this year.
I purchased a shed from you at the end of September (Apex 52), which is of fantastic quality and build and the lads who erected it in October were great, but I have a problem.I have 2 leaks coming in from the windows which is soaking the floor. I have tried to remedy it by putting more mastic and beading there but to no avail. Can you help?
Steve, Port Talbot, West Glamorgan, SA12, 10x14 Heavy Duty Apex Shed 52, 1st December 2009
EXTRA NOTE:- A RETURN VISIT WAS ORGANISED ON 2nd DECEMBER.
We would just like to thank you for the excellent service for our recent order for a 10x14 Pent Garden Shed 57. We are delighted with the shed and the high quality of construction as well as the excellent delivery and assembly as promised. We chose a tanalised model with stable door and toughened glass and whilst not cheap the shed looks superb and is both solid and clearly designed and built with care. Highly recommended.
Stephen, Swinderby, Lincolnshire, LN6, 10x14 Pent Garden Shed 57, 28th November 2009
Dear Summer Garden Buildings
Just a note to say the missing parcel arrived safe and sound this morning.
Thankyou for all your help tracking it down, excellent communication!
Will contact you when it is time to up grade- if this one earns its keep then the next one should be a proper wooden greenhouse.
Christopher, Eastleigh, Hampshire, SO53, 6x4 Greenhouse 103, 25th November 2009
I thought that you may be interested to see some pictures of the Summerhouse and shed which I purchased fom you this year! I would just like to say how delighted I am with the end product and so glad that I purchased it from your company.I placed my order in March with Guy at your centre in Cambridge. I must say that he was so helpful and very patient as I kept changing my mind! He organised everything for me so well and nothing was too much trouble. The Summerhouse and shed arrived in May exactly when I wanted them too and again they were delivered and put up so quickly and efficiently. There was one slight problem but this was rectified straight away. We have had so much pleasure already from our Summerhouse and it has been so greatly admired by friends. I am so pleased with the quality of it and I can truly say that it is one of the best things that I have ever purchased! THANKYOU to you all!!
ps. If there was one criticism I think that you should display them like this rather than just empty!
Kate, Bottisham, Cambridge, CB25, 10x6 Apex Summerhouse 10, 5x7 Apex Garden Shed 061, 1st November 2009
EXTRA NOTE:- THIS CUSTOMER SENT SEVERAL PHOTOS OF THEIR SUMMERHOUSE AND SHED.
Could I add my thanks for an excellent service.If I get the chance I shall recommend you to my friends.
Don, Croydon, Surrey, CR0, 6x4 Pent Garden Shed 100, 31st October 2009
Thank you for delivery of the greenhouse and base.
Eileen, South Croydon, CR2, 6x8 Greenhouse 101, 26th October 2009
Thankyou for your explanation and apology concerning the delay of our cabin. Much appreciated.
We have had 3 good dry days to erect the cabin and agree it is of good quality, with clear instructions. We were able to do it just the 2 of us. It looks great.
Christine, Cullompton, Devon, EX15, 10x10 Log Cabin 125, 3rd October 2009
Dear summer garden buildings,
Thank you for the fantastic greenhouse, well worth the money. Instructions were fairly easy to follow - I am well chuffed with it. My only problem is that one of the polycarbonate panels was damaged. The panel is the one for the roof that goes below the vent. It has a hole in it. Am I able to get a replacement panel from you. I am able to provide photographic evidence if required? Many thanks again for a great item.
Stacey, Forres, Moray, IV36, 6x6 Greenhouse 02, 29th September 2009
EXTRA NOTE:- A REPLACEMENT PANEL WAS DISPATCHED FREE OF CHARGE ON 29th SEPTEMBER.
hi, i recently bought 6x8 greenhouse for fathers retirement unfortunately grandchildren lost glazing clips and end pieces can i buy these seperately . PS first class service
Frances, Motherwell, Lanarkshire, ML1, 6x8 Greenhouse 101, 18th September 2009
EXTRA NOTE:- REPLACEMENT PARTS WERE DISPATCHED FREE OF CHARGE ON MONDAY 21st SEPTEMBER.
I have been to the cottage this weekend and seen the corrective work you have done to the shed.
Thank you very much for intervening in this process, it has now been sorted out and I appreciate your excellent after sales service.
Mark, Woodbridge, Suffolk, IP13, 10x18 Heavy Duty Apex Shed 93, 24th August 2009
Further to my letter of the 16th June 2009, the New Rear Section "D" was received on the 18th June 2009, just one hour before we left for a weeks holiday.
The New section is correct and fits perfectly. My Green House is complete and very satifactory. We are very pleased with the final results.
Please advise Helen of your Customer Services, who has been trying to contact us during our holiday period, that all is well, and satisfactory.
Thanking you all for you kind assistance & services,
Brian & Julie, Cambridge, CB24, 5x6 Greenhouse 20, 30th June 2009
Dear Sir/ Madam,
I should like to take this opportunity to thank you for the 1st class service that you have given me. I received the order this morning, I look forward to doing business with you again in the future, Thank you once again
The very best regards.
Albert, Bideford, Devon, EX39, Greenhouse glazing, 24th June 2009
delivery arrived before midday today - all packages in perfect condition. I now look forward to seeing it all put together !!
Thankyou very much for your business, it's been a pleasure.
Chris, High Peak, Derbyshire, SK23, 6x8 Greenhouse 101, 19th June 2009
Just a note to say that we are very pleased with our Summerhouse.
The build quality is very good and it looks great in the garden.
Also, the chap who delivered and erected it was very efficient and pleasant.
What would have taken me days, took him about an hour.
Another very satisfied customer.
Brian, Romney Marsh, Kent, Apex Summerhouse 040, 8th June 2009
Just a note to say we are delighted with our greenhouse its been up a week and already beetroot is sprouting.
Steven, Chesterfield, Derbyshire, S43, 6x8 Greenhouse 101, 18th May 2009
Just received greenhouse, thankyou very much for such prompt and efficient service
David, Skegness, Lincolnshire, PE25, 6x6 Greenhouse 02, 18th May 2009
May I take this opportunity to thank you for such a professional and informed transaction and look forward to goods being delivered on Thurs 14th May 2009 and would not hesitate and hope to do business again in the future.
Phil, Horndean, Waterlooville, PO8, 6x8 Greenhouse 101, 12th May 2009
Just to say I`m really delighted with my lovely new summerhouse!
It is beautiful - size, colour, everything and complimentary to my house.
The 2 men finished work just a wee while ago and I must give them my praise.
They were so efficient and so courteous - in fact proper gentlemen !
Thank you again for all your helpful advice.
Hilary, Montrose, Angus, DD10, 8x8 Hexagonal Log Cabin Summerhouse 592, 11th May 2009
Thanks for the replacement lock, it arrived this morning and is now fitted also thanks to the factory for their prompt response and delivery by post.
It has been nice doing business with you
Bryan, Wolverhampton, West Midlands, WV12, 4x6 Pent Garden Shed 064, 26th April 2009
I visited the family yesterday and i just wanted to pass on my sincere thanks for the fantastic work you as well as the fitters have done with the log cabin for this family. Mum was really pleased with the outcome and was "singing your praises".
I hope the full payment as agreed have reached to you as the supplier and to the fitters.
Once again, thank you.
Shabana, Bedworth, Warwickshire, CV12, 10x10 Log Cabin 33, 24th April 2009
THANKS,.A.GOOD JOB WELL DONE, LOOKS GREAT.GOOD VALUE.AND WELL FITTED BY THE 2 LADS. THANKS AGAIN.
Charles, Tonbridge, Kent, TN9, 4x6 Pent Garden Shed 062, 22nd April 2009
Dear Summer Garden Buildings,
Downpipe kit now received as promised. Greenhouse is fabulous - thank you.
Jean, Dorrington, Shrewsbury, SY5, 8x10 Greenhouse 16, 21st April 2009
Many thanks - downpipes have arrived already.
Brilliant service, once again.
Roger, Worthing, Sussex, BN12, 6x8 Greenhouse 101, 5th April 2009
EXTRA NOTE:- THE GREENHOUSE WAS ORDERED IN 2008. THE DOWNPIPES WERE ORDERED ON FRIDAY 3rd APRIL 2009. AS PART OF OUR SERVICE, ANY CUSTOMER WHO PURCHASES A BUILDING FROM US CAN ADD ACCESSORIES LATER EVEN IF THE ACCESSORY IS NOT NORMALLY SOLD SEPARATELY.
Just a note to say thanks for the installation of the Playhouse the other week - this looks fantastic.
Phil, Manchester, M29, 8x8 two storey Playhouse 43, 30th March 2009
The greenhouse arrived as you stated. We are absolutely delighted!
We set it up at the weekend, and couldn't be happier. Huge thanks, regards and, best wishes for the future in these uncertain times.
Keep up the good work!
Steve & Lynne, Longworth, Oxfordshire, OX3, 6x8 Greenhouse 101, 24th March 2009
Thanks Phill, fixing kit recieved.
Your company has been a pleasure to deal with!
Steve, Milnthorpe, Cumbria, LA7, 6x8 Greenhouse 101, 20th March 2009
Thank you for the excellent service the items were delivered early Monday morning could not have asked for better service once again thank you
Martin, Manchester, M11, 6x4 Greenhouse 103, 11th March 2009
thanks very much for the delivery and installation of our new shed. although we were not here when it arrived, your guys managed to get in and put it up exactly were we wanted it. they did a great job and we would not hesitate in recommending yourselves to anyone. thanks again
Gerry, Newmarket, Suffolk, CB8, 6x7 Apex Shed 061, 19th February 2009
Thanks for your email.I have now had a chance to check the items delivered and those which I thought were awaited were indeed between the two stagings as you advise.So,all seems to be here,thank you.A most impressive service I must say.
Alan, Eyemouth, Berwickshire, TD14, 6x8 Greenhouse 101, 13th February 2009
EXTRA NOTE:- LATER ON THE SAME DAY ANOTHER EMAIL WAS RECEIVED FROM THIS CUSTOMER WHICH IS REPRODUCED BELOW:
I should have added that I originally rang (SUPPLIER NAME) to order one of their greenhouses but they were so unhelpfull I aborted the order and rang you chaps for information on the greenhouse which I eventually ordered.The person with whom I spoke in your greenhouse section was so friendly and helpful (without trying to "push" me into an order) my wife and I decided to order from you online after we had discussed the options.
(SUPPLIER NAME)'s loss (and poor public relations) was your company's gain!
Thank you very much for replacing the wrong parts so quickly. I wish the rest of the world operated like you.
John, Camborne, Cornwall, TR14, 6x8 Greenhouse 12, 10th February 2009
All is ok to proceed now
This is a very smart business model you run - very reasonable finance for purchaser, very good customer service so far and low risk to your business as non-paying customers will simply have their sheds/conservatories taken back in what I would presume, almost the same state as they were delivered in, in most instances.
Should receive an award for this.
Thank you kindly.
Brendan, Hockley, Essex, SS5, 10x10 Apex Garden Shed 085, 4th February 2009
Just letting you know my Greenhouse has arrived safely and all seems intact, thank you for a very professional on-line service. I am looking forward to putting the greenhouse together this weekend, weather permitting.
Peter, Horsham, West Sussex, RH12, 6x4 Greenhouse 103, 9th January 2009