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Customer Emails 2007
Scroll down to see unsolicited customer emails received in 2007 ...
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Further to the recent matters associated with our summer house, I write to confirm that I am now satisfied with the remedial works carried out by your personnel.
I would take this opportunity to stress how helpful and professional the two erectors were who attended to our problem (Martin and Jason I believe).
Derek, Battle, East Sussex, TN33, Hipped Summerhouse 91, 30th October 2007
Our Summer conservatory was constructed in 2000 -- it is still the best room in the house. We now want to have our hall, study and dining room floors tiled. The tiling contractor that Summer used for our conservatory was first rate and we would like to use him for this work. We have called the Summer head office and been referred to the local office. We have now called the Summer local office and been referred to head office! Neither say that they are allowed to supply this information.
We would be most grateful if you would email the contact details of the contractor who layed the floor tiles in our conservatory.
Peter, Weldon, Northamptonshire, NN17, Edwardian Conservatory 46, 30th October 2007
EXTRA NOTE:- THE INFORMATION WAS EMAILED AS REQUESTED.
We recently took delivery of a corner summerhouse and we are delighted with the service, speed and efficiency you provided. Most of all we're delighted with the finished product. Thanks.
Could you let me know which paint/preservative you recommend?
David, Barrow-on-Humber, DN19, 8x8 Corner Summerhouse 67, 20th October 2007
Good service, no problems erecting greenhouse, very satisfied with purchase
Lesley, Great Yarmouth, NR31, 6x8 Greenhouse 101, 7th October 2007
I received the missing items today - thank you for your quick response - I am most grateful.
Peter, Bude, Cornwall, EX23, 6x8 Garden Shed 081, 5th October 2007
The shed is finally up! Just a note to thank you as I am extremely chuffed with it - it was very easy to construct and all the hardware was there (with some extras or perhaps I didn't use enough) and the new 'west wing' to the house is now complete. I think I got very good value for money after I spent 5 hours searching for a shed on the net that would fit my dimensions, and not only that - the delivery was very well organised and executed with in advance phone calls. The delivery driver was thorough and insisted I inspect the shed before signing for it as he brought it onto the premises piece by piece and I was very impressed with the overall service as someone who shops on the net very regularly. I will definitely recommend you as a retailer to anyone I know who is wanting a shed!
Lisa, Llanidloes, Powys, Wales, SY18, 7x7 Garden Shed 088, 25th September 2007
I just wanted to say that we are delighted with the playhouse and have been happy with your service from start-to-finish. You may recall that I had been let down by another company prior to my son's Birthday in August. What a shame we didn't find you in the first place! Thanks again.
Penny, North London, N1, 5x4 Childrens Playhouse 23, 24th September 2007
Hello there John,
You called me yesterday and asked if I would act as a reference for another potential client, John (SURNAME). I am glad to say that I have just spoken with him and have put his mind to rest in terms of purchasing the 592 model that I have. So expect another order coming your way!!!!
Shirley, Elstree, Hertfordshire, WD6, Summerhouse 592, 4th September 2007
Paul / Kerry,
Recieved delivery as requested, many thanks. The greenhouse is now fully constructed and is looking good. Unfortuately on attempting to construct the second heavy duty staging I noticed that there are two items missing 1 x K3-1 (Short Horizontal Strut) and screws No6 x 6mm (Item Code no;66).
Sorry about not noticing this in the first place, grateful if you could send parts so that I can complete construction, POC 01202 (PHONE NUMBER).
Pete, Broadstone, Dorset, BH18, 6x8 Greenhouse 101, 23rd August 2007
Just like to say how pleased I am with the Apex shed, and how impressed by the speed and efficiency with which it was assembled. One very happy customer.
PS Is there any way I can order spare keys?
Jonathan, North West London, NW5, 6x8 Garden Shed 93, 15th August 2007
Just to say "thank you" for a very professional and friendly service - the shed was erected quickly and without fuss, all the advice about conserving it and taking care of it given.
Maria, Hatfield, Hertfordshire, AL10, 3x8 Garden Shed 76, 25th July 2007
My conservatory is completed. It really looks very nice and everybody likes it especially the reflex glass roof. Now I need to install the window blind.
Mr P, Aberdeen, Scotland, AB21, Victorian 5 bay Conservatory 44, 4th July 2007
Dear Rob and Peter
I just wanted to say a Big Thank You for all your work on this part of the project - the summerhouse looks fantastic and both I and my family look forward to spending many years enjoying it. Both your workers John and Dennis were polite, tidy and worked hard to complete the unit even down to the finer details. I am hoping to come to the exhibition in Birmingham in September and understand that you will be showcasing there and perhaps at some point we might meet.
Once again thank you.
Shirley, Elstree, Hertfordshire, WD6, Summerhouse 592, 20th June 2007
Just to let you know my summer house was sent to me earlier than expected which was great had no problems at all with it, or delivery. Also the men who built it were great and very helpful. Thanks.
Mary, Glasgow, Scotland, G33, 10x10 Summerhouse 10, 25th May 2007
Many thanks for the speedy delivery of the greenhouse - it arrived on Tuesday as agreed ! We have struggled with the instructions - as do most people - although the frame is now fully errected & we are filling in with the "glazing". Can we suggest that it would be great if the holes in the frame had already been drilled to go into the base as obviously all the other holes had been drilled & treated - just a suggestion ! However, great price & great service
Many thanks & regards
Diana and Chris, Liskeard, Cornwall, PL14, 6x8 Greenhouse 101, 7th May 2007
EXTRA NOTE:- UNFORTUNATELY THE HOLES CANNOT BE DRILLED IN ADVANCE BECAUSE THE EXACT POSITION OF FIXING HOLES VARIES FROM SITE TO SITE AND CARE IS REQUIRED ESPECIALLY WHEN FIXING INTO A BRICK BASE.
A heartfelt thank you for a job well done! I ordered a two storey playhouse for my grandchildren, hoping against hope it would be here in time for my grandson's 3rd birthday on Monday. I have today taken delivery of, and had installed a beautiful, well built playhouse! The gentlemen who did the work were pleasant, efficient and helpful. You have one very satisfied customer - who is also a very happy Nana and I can't wait to watch their faces when they first see it!! Thanks again.
Rosie, Brigg, North Lincolnshire, DN20, 7x5 Childrens Playhouse 26, 28th April 2007
I would like to thank you very much for a lovely summerhouse delivered correctly to Bath (POSTCODE) on a freezing cold morning but the lorry driver was really helpful. Thank you everyone for making this order a pleasure to receive.
Annabel, Bath, Somerset, BA2, 10x6 Summerhouse 91, 20th April 2007
My name is Natalie and I work for (REGISTERED CHARITY). We grant wishes to children and young people who are fighting life threatening illnesses.
I believe that you have helped us in our work before now and we have just had another wish which has come up which you may be able to assist us on.
I have a little girl called Megan who would love to have her own two storey Wooden Wendy/Play house. Mum and Dad have told me that they will knock down their shed so as she can have a 10ft x 6ft one. I have had a look on your website and seen some really nice ones, namely No's 26, 10 and 42 and I was wondering if there would be any possibility of us gaining a discount on these. We have quite a lot of wishes along this line come up throughout the uk and it would be great if we could confirm with you a standard discount whenever we were to approach you.
Thank you and I look forward to hearing from you soon.
Natalie, Eastern England Regional Manager
EXTRA NOTE:- FOLLOWING THIS ENQUIRY MEGAN RECEIVED ONE OF OUR CHILDRENS PLAYHOUSES AND WE SUBSEQUENTLY RECEIVED A LETTER OF THANKS FROM (REGISTERED CHARITY). THEIR LETTER IS REPRODUCED BELOW AND A TRANSCRIPT OF THEIR LETTER FOLLOWS:
Dear Summer Garden Buildings
I am writing to thank you for helping us to grant Megan's wish on Friday 6th July. Megan had an amazing day and couldn't believe her eyes when she saw her wonderful 2 tier Playhouse erected in her back garden. Through helping us to supply the Playhouse for Megan's wish you made her day the magical experience she deserves.
Could you please pass on my thanks to everyone who was involved in supplying and fitting the Playhouse. We greatly appreciate the support that you give us in granting wishes such as these as it allows the children to gain an experience which they are never likely to come across again, leaving a lasting memory for them and their families to enjoy.
As you know, (REGISTERED CHARITY) grants magical wishes to children and young people fighting life-threatening illnesses. This year the charity is celebrating 21 years of wishgranting. (REGISTERED CHARITY) was founded in the UK in 1986 and, since then, we have granted over 4,400 wishes. At any given time, over 20,000 children in the UK are living with life-threatening conditions and our aim is to grant 21 wishes a week by the year 2010. Whether a wish is to be a princess or a policeman for a day, own the latest computer equipment, meet a favourite celebrity or just enjoy some special time away from home with their family, a wish come true brings so much to a child's life and provides memories for the family that last a lifetime.
Thank you so much again; we truly appreciate your support.
With kindest regards,
Natalie, Regional Manager
Natalie, Peterborough, Cambridgeshire, PE1, 10x6 Childrens Playhouse 42, 12th April 2007
Am thriled at the prompt delivery and the quality of the house, which we built without a hitch last night.
Could someone tell me sometime what preservative you used on the wood, so we can make sure we use something compatible when we next need to treat it?
Sarah, Harpenden, Hertfordshire, AL5, 6x4 Childrens Playhouse 94, 29th March 2007
I have received my shed as per my order. i would like to express my thanks for a well built and thought out shed. The quality is better than I expected. I will have no hesitation in recommending your products to anyone who is considering buying a new shed or timber building product.
Bill, Glasgow, Scotland, G76, 10x10 Garden Shed 085, 26th March 2007
My greenhouse is built and I am very pleased with it. However I do have a couple of comments to make which may (or may not) be of interest.
(a) The "braces" look to be doing a good job, however, I wanted to put a louvred panel in "on the bottom" of one of the sides. My greenhouse is 6x8 and the positioning of the braces did not therefore give me a clear section of glazing in which to position the louvred panel. The brace, in its alloted position would not fit over the frame of the louvre. Swapping the pre-drilled positions of the braces, so that the tops to slant towards the middle of the eaves, and the bottoms towards the corner posts, or making the braces slant in the same direction, would over come the need to either remove one brace altogether, or to shorten it so that it only covers one glazed section. That would look so much better, and be easier to put together!
(b) The pre-drilled holes in the door track did not line up correctly with the door track support whichever way we set the door to open. We tried adjusting the whole frame, but to no avail, and had to redrill the holes in a different position.
(c) The vertcal door frame supports seem to me to be rather flimsy, given that they are subject to constant use. It would be a great improvement if they were made more sturdy.
I hope these comments are useful.
Maureen, Hellingly, East Sussex, BN27, 6x8 Greenhouse 23, 14th March 2007
EXTRA NOTE re (a) - TO ENSURE RIGIDITY BRACES SHOULD NOT BE CUT OR SHORTENED.
EXTRA NOTE re (b) - THIS IS AN ISOLATED PROBLEM NOT REPORTED BY ANY OTHER CUSTOMERS.
EXTRA NOTE re (c) - THIS COMMENT HAS BEEN FORWARDED TO THE TECHNICAL DEPARTMENT.
Hi Barry and all of your team
I would like to thank you for your help you gave me on the purchase of the log cabin, my reason for buying the log cabin as follows, i am disabled and i am house bound, my computer room was in the spare bed room and i did not have the room to work, all so we could not have family to stay over night. What a difference it makes, now that i am in the log cabin, it is double glazed, insulated, and all the elect points i need
My point being this could only have happen due to the service you and your company gave me from the start there was help, and until the day it arrived there was always help on hand i was just not a customer
Please if any one would like to get the same service as i received buy your log cabin from this team
Well Barry we sign off now, ONCE AGAIN ONE BIG THANK YOU AND YOUR TEAM
Tony, Fareham, Hampshire, PO15, 10x8 Log Cabin 17, 6th March 2007
Received log cabin 28mm no 17. Driver very helpful with storage and construction hints. What a great bit of kit! Put it up over the weekend using the easy to use instructions and we are very impressed with its quality and the service from yourselves. Thanks.
David, Martock, Somerset, TA12, 10x8 Log Cabin 17, 27th February 2007
Just to thank you for the very quick delivery of the 6ft by 4 ft lean to greenhouse...now erected with no problems and firmly screwed into wall and flag base..I am very pleased with it..though I did break one of the u profiles that fits over the end of glazing..but no worry it is only a small item (being cack handed i have done great only breaking one little insignificant item) I have glued it back together..the greenhouse lean to is.."value for money"..and it looks great...thanks again
Frank, Workington, Cumbria, CA14, 4x6 Lean to Greenhouse 04, 18th February 2007
Thanks for the prompt service the greenhouse looks to be of good quality
Don, Droitwich Spa, Worcestershire, WR3, 6x8 Greenhouse 101, 16th February 2007
Just wanted to say thanks for getting my daughters play house delivered and up so quickly, she is going to love it! Thanks again.
Mandy, Matlock, Derbyshire, DE4, 6x6 Childrens Playhouse 91, 30th January 2007