Important Information About Your Parcel Delivery - Separate Accessories

This useful guide contains information and advice about all aspects of your delivery. Please take a few minutes to read it. Also, please print it or save it on your computer for future reference. You should also have received our Important Product Information with comprehensive advice and useful tips to help you enjoy your purchase to the full. Please contact us if you have not received it.

CONTENTS

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• YOUR ORDER INCLUDES SEPARATE ACCESSORIES
• SEPARATE ACCESSORIES
• INTEGRAL ACCESSORIES
• PLASTIC BASE KITS
• POSSIBLE DELAYS

YOUR ORDER INCLUDES SEPARATE ACCESSORIES

• Your order includes accessories which will not be delivered at the same time as the main product which you ordered.
• Most of these accessories are small items which are delivered direct as parcels, mostly from our main warehouse but a few from external suppliers.
• These popular accessories are normally in stock, except for wood preservatives.
• We can normally deliver these accessories within a few days, if the item is in stock.
• The size of our accessories varies although the vast majority are small parcels.
• Occasionally a larger accessory order may be delivered as a pallet, for example, a base kit for a large building or a roofing pack for a log cabin.
• When the goods are dispatched we will provide further information about your delivery.
• Please contact us if any accessories have not been delivered soon after you receive the rest of your order.

PICTURE: Separate accessories are normally small parcels, delivered in small boxes or bags.

If you ordered a Made to Order Product and your order includes some small or detachable accessories:

• Your building will be delivered in due course from a different factory when it is ready.
• We normally deliver any separate accessories at about the same time as the rest of your order.
• If you ordered a base kit you may prefer to have it delivered earlier, so you can start preparing the base before the main delivery.

If you ordered a Heavy Product with Express Delivery and your order includes small or fragile accessories:

• We often post small or fragile accessories separately with a different carrier who specialises in small parcels.
• This is because the carriers who deliver our heaviest parcels specialise in large bulky items and they may break or lose small parcels.
• For example, if you ordered a metal shed we may post the anchor brackets or hammer fixings separately.
• For example, if you ordered a polycarbonate greenhouse we may post base anchors or plant supports separately.
• For example, if you ordered a metal gazebo we may post solar string lights separately.

If you ordered Wood Preservative:

• Being a liquid, our wood preservatives are difficult to transport and therefore best delivered separately.
• Special packaging is required to minimize spillages.
• Only a few of the parcel networks are prepared to carry liquids due to the risk of spillages and the mess a spillage can cause.
• Unlike the other accessories we deliver separately, our wood preservatives are not normally in stock.
• The fastest we can deliver wood preservatives when requested is normally within 1-2 weeks.

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PICTURE: Many of our separate accessories are small parcels delivered by Royal Mail in small vans.

SEPARATE ACCESSORIES

Accessories which are detachable from the main product may be delivered separately, including:

• Shed accessories such as solar lights, intruder alarms, tool hooks, padlocks, storage bins and storage tubs.
• Greenhouse accessories such as automatic vent openers, heaters, irrigation kits, plant ties and thermometers.
• Ironmongery and fixings including anchor fixings, brackets, hammer fixings, bolts and screws.
• Freestanding shelf units, workbenches and greenhouse staging i.e. not integral or built-in.

Installation: Most of these separate accessories are flat packed for self assembly and installation is not included. If you ordered a building with installation included the fitters will install the building and any integral or built-in accessories supplied with it, but they are normally unwilling to fit any other detachable or separate accessories. For example, your shed fitter will not normally want to assemble your freestanding shelving, your summerhouse fitter will not normally want to fit your solar string lights, your greenhouse fitter will not normally want to install your irrigation system and so on. Professional installers are normally productive and high powered teams who want to focus on the work that requires their specialist skills. There is no harm in asking but they do not normally want to be bogged down with mundane DIY work as they normally want to finish each job as quickly and efficiently as possible.

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PICTURE: Some of our separate accessories are larger parcels delivered in larger vans.

INTEGRAL ACCESSORIES

Accessories which are an integral part of a made to order building are normally delivered with the building, including:

• Opening vents
• Integral or built-in workbenches, shelving or greenhouse staging.
• Roofing and guttering options.
• Wood finishes and preservative treatments which are applied in the factory.
• Any other accessory or option which is exclusive to the main product.

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PICTURE: Many of our plastic base kits feature eco-grids.

PLASTIC BASE KITS

Plastic base kits are delivered at different times according to which type of building you ordered:

• If you ordered a made to order building, the plastic base kit is normally delivered soon after you order so you can start preparing the base before the building arrives.
• If you ordered a building from stock with express delivery, the plastic base kit is normally delivered with the building.

Installation: Professional installers expect a fully finished base, prepared by others. They may be suspicious of our plastic base kits and often prefer a traditional base built with concrete or slabs. Please remember that a plastic base must be just as solid, flat and level as a traditional base otherwise the fitters may be concerned about it. In extreme cases they may be unwilling to install your building.

PICTURE: Other plastic base kits feature eco-pavers.

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POSSIBLE DELAYS

Sending some accessories may be delayed for a number of reasons:

• The most common reason for a delay is if one of your accessories is out of stock.
• We often dispatch large batches of smaller accessories which may arrive later than the rest of your order.
• Smaller accessories may be delayed during a particularly busy period for our warehouse.
• In most cases our separate accessories are not required urgently because they are not an integral part of the main product.
• Please contact us if your accessories have not arrived soon after the rest of your order has been delivered.
• If one of your accessories is required urgently please let us know.

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THANK YOU FOR SHOPPING WITH SUMMER GARDEN BUILDINGS

We produced these guidance notes in order to inform and reassure our customers, with detailed advice about many aspects of the delivery. However, despite our best efforts to provide comprehensive and accurate information and to update the details as required it is not always possible to describe in advance every situation which may arise. We apologise if your specific circumstances or queries are not adequately covered. All timescales are approximate and any procedures described may be subject to change. Please contact us if you have any queries.