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Important Information About Your Parcel Delivery

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This useful guide contains information and advice about all aspects of your delivery. Please take a few minutes to read it. Also, please print it or save it on your computer for future reference. You should also have received our Important Product Information with comprehensive advice and useful tips to help you enjoy your purchase to the full. Please contact us if you have not received it.

CONTENTS

Scroll down or click on the links below:

YOUR ROYAL MAIL PARCEL DELIVERY

  • Your order will be delivered by the Royal Mail, using a commercial delivery service which is only available to business.
  • The service is as reliable as any other Royal Mail service, with virtually no damaged or lost parcels.
  • The delivery is slower than standard 1st and 2nd class mail.
  • Delivery is normally within 3 or 4 working days after dispatch.
  • We dispatch posted orders within 1-2 days after order.
  • The delivery should be with you within about 5 working days or approximately 1 week after the order date

PICTURE: Small vans can deliver our smallest Royal Mail parcels to almost any address.

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IF YOU ARE OUT

  • If you are out your parcel will be posted through your letterbox, unless it is too large.
  • If the parcel is too large and if you specified a Safe Place or Preferred Neighbour while ordering, it will be delivered there and you will receive a "Something for You" card through your letterbox to confirm where it was left.
  • If it was not possible to deliver your parcel a "Something for You" card will be delivered through your letterbox.
  • If it was not possible to deliver your parcel you can either arrange a redelivery or collect it from your local Royal Mail Delivery Office.

A SAFE PLACE

  • You can specify a Safe Place to leave your parcel or, if there is no safe place, you can nominate a Preferred Neighbour.
  • The safe place must be secure, weatherproof and easily accessible.
  • Make sure you remember to leave any doors and gates unlocked as required to ensure easy access.
  • Examples of suitable Safe Places include inside an enclosed porch, a garage, a carport or a shed.
  • Examples of unsuitable Safe Places include on the doorstep, on the patio, under a parked car or inside a bin or a recycling bin
  • Your Preferred Neighbour should be somebody who is at home nearly all of the time throughout the delivery window.

PICTURE: Small parcels are handled safely and efficiently in wire cages at Royal Mail sorting offices.

THE "SOMETHING FOR YOU" CARD

  • The "Something for You" card should include an item reference number for your order.
  • You can take the card to your nearest Royal Mail Delivery Office and show the item reference number to collect your order.
  • You can also use the item reference number to book a free redelivery online.
  • To book a redelivery online it helps if you can quote the item reference number.
  • If you have lost the card or the reference number you can still book a redelivery online.
  • You can specify a Safe Place and/or a Preferred Neighbour for your redelivery.

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PICTURE: Articulated trunkers deliver parcels to Royal Mail sorting offices.

FREE REDELIVERY

  • To book a Redelivery online CLICK HERE.
  • Redelivery is free to your home on your chosen day.
  • Redelivery is free to any other address in the same postcode area such as a neighbour.
  • Redelivery is free to your work address if the first half of the postcode is the same.
  • Redelivery to your local Post Office branch is also available for a small fee.
  • Redelivery is the best option if you cannot easily visit the local Delivery Office.

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YOUR LOCAL ROYAL MAIL DELIVERY OFFICE

PICTURE: The counter at a typical local Royal Mail Delivery Office.

To find your local Royal Mail Delivery Office CLICK HERE and enter your postcode. You can view full details including:

  • The full address and postcode.
  • A map.
  • The distance from your home.
  • The opening times.
  • The phone number.

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REPORTING A PROBLEM

  • Check the condition of the packaging - if there are any visible signs of damage check the contents
  • Please report any damage to us on the day of delivery
  • To report a delivery problem please CLICK HERE to Contact Us before midnight on the delivery day

PICTURE: A ParcelForce delivery van.

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THANK YOU FOR SHOPPING WITH SUMMER GARDEN BUILDINGS

We produced these guidance notes in order to inform and reassure our customers, with detailed advice about many aspects of the delivery. However, despite our best efforts to provide comprehensive and accurate information and to update the details as required it is not always possible to describe in advance every situation which may arise. We apologise if your specific circumstances or queries are not adequately covered. All timescales are approximate and any procedures described may be subject to change. Please contact us if you have any queries.

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