Important Information About Your Order

This useful guide contains information and advice about all aspects of your delivery. Please take a few minutes to read it. Also, please print it or save it on your computer for future reference. You should also have received our Important Product Information with comprehensive advice and useful tips to help you enjoy your purchase to the full. Please contact us if you have not received it.

UPDATE - Our parcel delivery service is slower than normal and delays are more likely. All parcel networks including Royal Mail are struggling to keep up due to a national shortage of drivers combined with a continuing surge in online sales. Please allow a few days extra. Thank you for your patience.

CONTENTS

Scroll down or click on the links below:

• YOUR ROYAL MAIL PARCEL DELIVERY
• IF YOU ARE OUT
• FREE RE-DELIVERY
• YOUR LOCAL ROYAL MAIL DELIVERY OFFICE
• REPORTING A PROBLEM

YOUR ROYAL MAIL PARCEL DELIVERY

• Your order will be delivered by the Royal Mail, using a commercial delivery service which is only available to business.
• The service is as reliable as any other Royal Mail service, with virtually no damaged or lost parcels.
• The delivery is slower than standard 1st and 2nd class mail.
• Delivery is normally within 3 or 4 working days after dispatch.
• We dispatch posted orders within 1-2 days after order.
• The delivery should be with you within about 5 working days or approximately 1 week after the order date

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IF YOU ARE OUT

• If you are out the postman will try to deliver your parcel through your letterbox.
• If the parcel is too large for your letterbox the postman will leave a "Something for you" card through your letterbox.
• With this service it is not possible to specify a safe place to leave your parcel if you are out.
• If you are out and the package is too big for your letterbox, Royal Mail will not leave it somewhere safe.
• Unlike other parcel carriers, Royal Mail will only leave a parcel if it fits in the letterbox or if you are there to receive it.
• Royal Mail provides the best quality parcel service available and this policy is part of their service.

• The "Something for you" card should include an item reference number for your order.
• You can take the card to your nearest Royal Mail Delivery Office and show the item reference number to collect your order.
• You can also use the item reference number to book a free redelivery online.
• To book a redelivery online it helps if you can quote the item reference number.
• If you have lost the card or the reference number you can still book a redelivery online.

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FREE RE-DELIVERY

• To book a Redelivery online CLICK HERE.

• Redelivery is free to your home on your chosen day.
• Redelivery is free to any other address in the same postcode area such as a neighbour.
• Redelivery is free to your work address if the first half of the postcode is the same.
• Redelivery to your local Post Office branch is also available for a small fee.
• Redelivery is the best option if you cannot easily visit the local Delivery Office.

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YOUR LOCAL ROYAL MAIL DELIVERY OFFICE

To find your local Royal Mail Delivery Office CLICK HERE and enter your postcode. You can view full details including:

• The full address
• A map
• The distance from your home
• The opening times
• The phone number.

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REPORTING A PROBLEM

• Check the condition of the packaging - if there are any visible signs of damage check the contents
• Please report any damage to us on the day of delivery
• To report a delivery problem please CLICK HERE to Contact Us before midnight on the delivery day

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Thank you for shopping with Summer Garden Buildings.